Mandarin Real-Time Manager – Remote Start, Relocate to Johor

Teleperformance; Remote; MYR 150,000 - 200,000; Full time

Job summary

A leading outsourcing company is looking for a Real-Time Manager (Mandarin-speaking) to oversee operations in a dynamic BPO environment. This role involves monitoring queues, managing a team of analysts, and ensuring compliance with client requirements. Candidates should have a Bachelor's degree and 3-5 years of experience in Workforce Management, with strong skills in problem-solving and leadership. Successful applicants will initially work remotely for 6 months before relocating to the Johor office.

Qualifications

• 3-5 years of experience in Workforce Management; at least 1-2 years in real-time management.
• Strong understanding of call center operations.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Monitor real-time operations and ensure optimal staffing levels.
• Coordinate with Operations and WFM teams for staffing issues.
• Prepare performance reports for management review.

Skills

Fluent in Mandarin and English

Analytical skills

Leadership abilities

Problem-solving skills

Stakeholder management

Education

Bachelor's degree or diploma in Business, Statistics, or related field

Tools

WFM systems

Real-time monitoring tools

Job description

A leading outsourcing company is looking for a Real-Time Manager (Mandarin-speaking) to oversee operations in a dynamic BPO environment. This role involves monitoring queues, managing a team of analysts, and ensuring compliance with client requirements. Candidates should have a Bachelor's degree and 3-5 years of experience in Workforce Management, with strong skills in problem-solving and leadership. Successful applicants will initially work remotely for 6 months before relocating to the Johor office.