Customer Service (Work From Home)

Flip Marketing; Remote; MYR 20,000 - 100,000; Full time

Job summary

A dynamic marketing agency based in Kuala Lumpur is seeking dedicated Customer Service representatives. Responsibilities include handling customer inquiries, providing solutions, and ensuring satisfaction. Ideal candidates should have Mandarin and English proficiency, preferably with prior customer service experience, though fresh graduates are welcome. The position offers work from home flexibility, performance bonuses, and attractive leave benefits including annual and paternity leaves.

Benefits

Work From Home Job

EPF, SOCSO included

Bonus

Triple pay on public holiday

Birthday Leave

Annual Leave Up to 24 days

Dental Claim

Medical claim & body check-up

Paternity leave

Maternity leave

Marriage leave

Qualifications

• Minimum Diploma or higher.
• Previous customer service experience prioritized.
• Fresh graduates encouraged to apply.

Responsibilities

• Handle customer enquiries efficiently.
• Provide timely solutions to customer problems.
• Ensure customer satisfaction with excellent service.
• Manage high volumes of incoming messages.
• Resolve complaints promptly.
• Maintain good customer relationships.
• Follow communication guidelines.
• Deliver accurate information to customers.
• Improve current processes.
• Ensure customer satisfaction with clients.

Skills

Mandarin proficiency

Good English proficiency

Communication skills

Interpersonal skills

Computer literacy

Able to handle customer enquiries

Education

Diploma or higher

Job description

Requirements

• Able to speak & type Mandarin and have good English proficiency
• Minimum Diploma or higher.
• Previous working experience in customer service, or customer service related fields will be prioritized.
• Fresh graduates are encouraged to apply
• Good communication and interpersonal skills.
• Preferably with outspoken personality.
• Presentable outlook and personality.
• With Customer Service experience is added advantage
• Computer Literate
• Able to work morning shift & night shift rotation (12 hour including 1 hour break per shift)

Responsibilities

• To efficiently handle customer enquiries.
• To provide fast and timely solutions to all customer related problems.
• To ensure customer satisfaction by providing excellent Customer Services.
• Effectively manage large numbers of incoming messages.
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Good customer interactions and maintain customer relationship.
• Follow communication procedures, guidelines and policies.
• Deliver the right & accurate information to customers at all time.
• Enhance and improve current process.
• Ensuring Customer Service satisfaction with clients
• Following process and procedure of the Company.

Benefits

• Work From Home Job, need to standby in front of PC
• EPF, SOCSO included
• Bonus
• Triple pay on public holiday
• Birthday Leave
• Annual Leave Up to 24 days
• Dental Claim
• Medical claim & body check up
• Paternity leave
• Maternity leave
• Marriage leave
• Annual Leave