Customer Service (Work from Home)

SY Consultancy; Remote; MYR 20,000 - 100,000; Full time

Job summary

A consultancy firm in Johor Bahru is seeking a Customer Service Representative for a remote position. The role involves engaging with customers, providing information, and handling inquiries through online channels. Candidates must exhibit strong critical thinking and communication skills, be proficient in MS Office, and fluent in both Mandarin and English. The position offers benefits like annual leave and other forms of leave. Ideal for those who can work independently and value excellent customer service.

Benefits

Annual leave

Sick leave

Maternity leave

Paternity leave

Qualifications

• Excellent problem-solving skills focused on customer satisfaction.
• Strong communication skills to engage effectively with customers.
• Ability to function independently while collaborating across teams.
• High proficiency in Microsoft Office applications.

Responsibilities

• Engage with customers through online chat and messaging platforms.
• Provide accurate product knowledge and support.
• Maintain professionalism and high customer service standards.
• Resolve customer complaints and ensure satisfaction.
• Offer basic technical support as needed.
• Collaborate with teams for consistent customer service.
• Build strong relationships with customers for high satisfaction.

Skills

Critical thinking skills

Good communication and coordination skills

Ability to work independently

Proficient in MS Office

Fluent in Mandarin

Fluent in English

Job description

Job Title

Customer Service Representative

Salary Range

RM 2500-2900

Working Hours

• Remote work
• 5 days a week
• Morning shift: 10:00am to 10:00pm with 2 hours break
• Night shift: 10:00pm to 10:00am with 2 hours break
• Normal working hours: 8 hours a day. Hours above are overtime and will be compensated accordingly

Job Responsibilities

• Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
• Develop in-depth product knowledge and provide accurate information.
• Maintain a high level of professionalism and customer service etiquette in all interactions.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Provide basic technical support, troubleshoot issues, and elevate complex problems as needed.
• Collaborate with team members and other departments to ensure consistent and effective customer support.
• Maintain high customer satisfaction by building rapport and establishing strong relationships with customers.

Job Requirements

• Critical thinking skills focused on issue resolution and customer satisfaction
• Good communication and coordination skills
• Ability to work independently and collaborate across teams
• Proficient in MS Office (Word, Excel, PowerPoint)
• Fluent in Mandarin and English
• Must have your own laptop and a good internet connection

Benefits

• Annual leave
• Sick leave
• Maternity leave
• Paternity leave