Bilingual Remote L2 Technical Support (Airports)

Scicom (MSC) Berhad; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading technology services provider is seeking an Executive - Technical Support L2 fluent in Bahasa Malaysia and English. This role involves resolving escalated application issues, performing diagnostic hardware checks, and collaborating with L1 and L3 teams. Ideal candidates will have 2+ years in application support and strong problem-solving skills. Attractive package includes a salary up to RM4,500, performance-related bonuses, and comprehensive medical coverage. Join a dynamic team in Kuala Lumpur.

Benefits

Attractive Salary up to RM4,500

Performance related bonus

Entitlement for Night Shift Allowance

Annual Leave 15 days

Medical and hospitalization coverage

Qualifications

• 2+ years in application support, IT support, or coordination-based tech roles.
• Ability to read and interpret application logs.
• Experience in contact center or customer service environment.

Responsibilities

• Investigate and resolve escalated application issues from L1.
• Prepare detailed tickets for escalation to L3.
• Conduct root cause analysis for critical incidents.

Skills

Fluency in Bahasa Malaysia and spoken English

Good multitasking ability

Basic computer knowledge (MS Office, MS Outlook, Internet Explorer)

Fast typing skills (at least 45 words per minute)

Good problem-solving skills

Familiarity with network troubleshooting

Strong written communication skills

Education

Minimum SPM, Diploma or Degree

Tools

Jira

Confluence

Job description

A leading technology services provider is seeking an Executive - Technical Support L2 fluent in Bahasa Malaysia and English. This role involves resolving escalated application issues, performing diagnostic hardware checks, and collaborating with L1 and L3 teams. Ideal candidates will have 2+ years in application support and strong problem-solving skills. Attractive package includes a salary up to RM4,500, performance-related bonuses, and comprehensive medical coverage. Join a dynamic team in Kuala Lumpur.