Product Trainer cum Merchandiser

Sunway Multicare Pharmacy; Remote; MYR 100,000 - 150,000; Full time

Job summary

A prominent pharmacy in Penang is seeking an Outlet Manager to oversee product availability and visibility at assigned outlets. The role involves training staff on product knowledge, building strong relationships with retail partners, and reporting on market trends. Candidates should possess a Bachelor’s degree in a relevant field and be proficient in English and Malay. This role offers a remote working arrangement with required travel within the northern region of Malaysia.

Qualifications

• Well versed in English and Malay; Mandarin is an added advantage.
• Independent, proactive, and willing to travel extensively.
• Fresh Graduates or experienced candidates are encouraged to apply.

Responsibilities

• Manage assigned outlets to ensure product availability and visibility.
• Train outlet staff on product knowledge and selling points.
• Submit weekly outlet visit reports.

Skills

Communication skills

Interpersonal skills

Product knowledge

Education

Bachelor’s Degree in Marketing, Sales, Retail Management, or related disciplines

Job description

This role is part of the Housebrand Team and is responsible for managing assigned outlets to ensure product availability, visibility, and sell-through. This position focuses on strengthening brand presence through effective merchandising execution, outlet staff training, and fostering strong relationships with retail partners to drive overall brand performance.

Responsibilities:

Outlet Coverage & Relationship Building

• Visit assigned outlets on a pre-approved schedule – Monthly action plan.
• Build strong rapport with outlet staff, pharmacists, and supervisors.
• Act as the key contact point for outlet-level inquiries and issues.

Product Training & Promotion

• Train outlet staff on product knowledge and selling points.
• Support in-store product activations and promotional activities.
• Ensure outlets actively recommend products to end customers.
• Check stock levels, expiry dates, and product displays.
• Ensure correct pricing, POSM materials, and shelf placement.
• Monitor competitor activities and share market intelligence.

Inventory Management

• Check stock availability during visits.
• Inform immediately when products are Out-of-Stock (OOS) or low in quantity.
• Track outlet sell-through trends and provide timely updates.

Reporting & Feedback

• Submit weekly outlet visit reports (sales, feedback, competitor activities).
• Highlight market trends and customer insights for management review.
• Suggest improvement ideas for sales growth and marketing support.

Others

• Carry out other related duties or ad-hoc tasks as and when required by the superior.

Job Requirements:

• Bachelor’s Degree in any field (\"preferably\" in Marketing, Sales, Retail Management, or related disciplines)
• Well versed in English and Malay; Mandarin is an added advantage due to the nature of supplier communication.
• Able and willing to travel within the northern region, with occasional travel to HQ in Selangor for meetings.
• Strong communication and interpersonal skills.
• Independent, proactive, and willing to travel extensively.
• Fresh Graduates or experienced candidate are encouraged to apply.

This position operates under a remote working arrangement, with travel required as needed.