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Customer Excellence Specialist - Drive Success & Support
Job summary
A growing SaaS company in Malaysia is seeking a dedicated Customer Success & Support Specialist to ensure customers receive the help they need. Responsibilities include guiding users, creating helpful resources, and turning insights into actionable improvements. Ideal candidates are passionate about customer success and possess strong communication skills. Enjoy an office-hour role that promotes work-life balance while making a meaningful impact on customer experiences.
Benefits
Qualifications
- A passion for helping customers succeed through technology.
- Experience in customer success, support, or technical writing is an advantage.
- Ability to work independently while collaborating with product and implementation teams.
Responsibilities
- Communicate with customers to understand their needs and resolve inquiries.
- Develop user manuals, FAQs, and guides to help customers solve problems independently.
- Collect and analyze customer insights to improve the platform.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.