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Senior Customer Care Executive - Multilingual Support
Job summary
A customer care service provider in Malaysia is looking for a Senior Executive in Customer Care (Call Centre). Responsibilities include handling inbound and outbound calls related to claims and customer queries. Ideal candidates should have a diploma and previous experience in customer service. They must communicate fluently in English and Bahasa Malaysia, and Mandarin proficiency is advantageous. The position requires working in shifts.
Qualifications
- Must be willing to work on a shift rotation basis.
- Experience in a call centre or customer service environment is preferred.
- Excellent verbal and communication skills in Bahasa Malaysia and English, Mandarin is an advantage.
Responsibilities
- Handle all inbound calls regarding claims and product queries.
- Conduct outbound calls for customer surveys or recovery.
- Resolve price plan issues and ensure effective claims submission.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.