Business Manager (Workplace)

CTC Global; Selangor; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading technology company based in Malaysia is looking for an experienced professional to lead the strategic development of end-user computing (EUC) platforms and software. This role involves providing pre-sales support, managing customer relationships, and driving service excellence in EUC solutions. The ideal candidate will possess over 5 years of IT experience, including a strong background in product development and technical pre-sales with Microsoft and Citrix technologies.

Qualifications

• Degree in IT, Business, or Engineering; MBA a plus.
• 5+ years in IT, with 3-5 years in product development or technical pre-sales.
• Understanding of Microsoft and Citrix technologies required.

Responsibilities

• Lead strategic development of EUC platforms and software.
• Provide pre-sales support for Microsoft and EUC solutions.
• Build customer relationships and partnerships.
• Oversee support operations and service delivery.
• Analyze industry trends for proposal development.
• Manage vendor engagements and pricing models.
• Implement QA programs and support technical training.

Skills

Strong leadership and interpersonal communication

Strategic thinking with financial acumen

Technical proficiency in both EUC hardware and software

Client-centric and results-driven mindset

Ability to manage diverse stakeholders and multi-functional teams

Education

Degree in Information Technology, Business, Engineering, or a related field

MBA is an advantage

Tools

Microsoft Enterprise technologies (AD, Exchange, O365, SCCM, Hyper-V)

Citrix platforms (Xendesktop, XenApp, NetScaler, StoreFront)

Job description

Main Job Task and Responsibilities

• Business and Product Strategy: Lead strategic development of EUC platforms (devices, endpoint services) and EUC Software (e.g., Microsoft 365, Citrix, Workspace One). Ensure product offerings align with industry trends and client requirements.
• Technical Solutioning and Pre‑sales Support: Provide pre‑sales technical support on Microsoft and end‑user computing solutions, including Active Directory, Exchange, O365, SCCM, Hyper‑V, and Citrix technologies such as Xendesktop, XenApp, StoreFront, and NetScaler. Architect integrated infrastructure solutions that address business needs.
• Customer and Partner Engagement: Build strong customer relationships and foster productive vendor partnerships. Design client‑centric service offerings that drive satisfaction and business growth.
• Service Delivery and Operations Management: Oversee support operations, including ticket management, resource assignment, and service quality. Drive excellence in EUC solution delivery while ensuring timely resolution of issues.
• Market Research and Proposal Development: Analyze industry trends and customer needs to design winning proposals and competitive pricing strategies for new business opportunities.
• Vendor and Financial Management: Manage vendor engagements and pricing models. Lead budgeting, forecasting, and profitability tracking across Workplace portfolios.
• Quality Assurance and Technical Training: Enforce service standards, infrastructure policies, and compliance measures. Implement QA programs and support engineer development through targeted training initiatives.

Education and Experience

• Qualifications: Degree in Information Technology, Business, Engineering, or a related field. MBA is an advantage.
• Experience: Minimum 5 years in the IT industry, including 3–5 years in product development, service delivery, or technical pre‑sales within the EUC and enterprise software landscape.
• Knowledge:
  • In‑depth understanding of Microsoft Enterprise technologies (AD, Exchange, O365, SCCM, Hyper‑V) and Citrix platforms (Xendesktop, XenApp, NetScaler, StoreFront).
  • Knowledge of digital workplace solutions and infrastructure solutioning is essential.
• Skills and Attributes:
  • Strong leadership and interpersonal communication
  • Strategic thinking with financial acumen
  • Technical proficiency in both EUC hardware and software
  • Client‑centric and results‑driven mindset
  • Ability to manage diverse stakeholders and multi‑functional teams