Officer Credit & Collection

GD Express; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A logistics company in Malaysia is seeking candidates for a role focused on managing overdue accounts. The position requires minimum SPM and Diploma qualifications, along with one year of working experience. Responsibilities include tracking overdue accounts, achieving collection targets, and effectively communicating with customers. Benefits include annual leave, medical insurance, and overtime pay. This role is essential to maintaining financial efficiency and client relations within the company.

Benefits

Annual Leave

EPF / SOCSO / PCB

Medical Insurance

Allowance Provided

Overtime Pay

Medical and Hospitalisation Leave

5 Working Days

Qualifications

• Minimum SPM qualification with 1 year working experience.
• Minimum Diploma qualification in any field.

Responsibilities

• Proactively track overdue accounts, ensuring meticulous record-keeping.
• Achieve the monthly collection target.
• Communicate effectively with customers to remind them of overdue payments.
• Handle and process customer payments, accurately recording all transactions.
• Address and resolve any billing disputes or discrepancies.
• Maintain detailed records of customer communications and agreements.
• Adhere to all company policies and regulations.
• Prepare and provide updates and reports on collection activities.

Education

SPM qualification

Diploma qualification in any field

Job description

Requirements

• Minimum SPM qualification with 1 year working experience
• Minimum Diploma qualification in any field

Responsibilities

• Proactively track overdue accounts, ensuring meticulous record‑keeping, and keeping all account information current.
• Achieve the monthly collection target.
• Communicate effectively with customers via phone, email, and mail to remind them of overdue payments, discuss and negotiate suitable payment plans, and resolve any related issues.
• Efficiently handle and process customer payments, accurately recording all transactions and diligently reconciling accounts.
• Skillfully address and resolve any billing disputes or discrepancies to facilitate timely payment.
• Maintain comprehensive and detailed records of all customer communications, agreed‑upon payment arrangements, and current account statuses.
• Strictly adhere to all company policies and relevant regulations governing collections practices.
• Prepare and provide regular updates and detailed reports on all collection activities.

Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Allowance Provided
• Overtime Pay
• Medical and Hospitalisation Leave
• 5 Working Days