Senior Customer Care Executive - Multilingual Support

Swap Asia; Selangor; On-site; MYR 200,000 - 250,000; Full time

Job summary

A customer care service provider in Malaysia is looking for a Senior Executive in Customer Care (Call Centre). Responsibilities include handling inbound and outbound calls related to claims and customer queries. Ideal candidates should have a diploma and previous experience in customer service. They must communicate fluently in English and Bahasa Malaysia, and Mandarin proficiency is advantageous. The position requires working in shifts.

Qualifications

• Must be willing to work on a shift rotation basis.
• Experience in a call centre or customer service environment is preferred.
• Excellent verbal and communication skills in Bahasa Malaysia and English, Mandarin is an advantage.

Responsibilities

• Handle all inbound calls regarding claims and product queries.
• Conduct outbound calls for customer surveys or recovery.
• Resolve price plan issues and ensure effective claims submission.

Skills

Communication in English

Communication in Bahasa Malaysia

Analytical mindset

Teamwork

Education

Diploma or equivalent in any field

Tools

Microsoft Excel

Microsoft Word

Job description

A customer care service provider in Malaysia is looking for a Senior Executive in Customer Care (Call Centre). Responsibilities include handling inbound and outbound calls related to claims and customer queries. Ideal candidates should have a diploma and previous experience in customer service. They must communicate fluently in English and Bahasa Malaysia, and Mandarin proficiency is advantageous. The position requires working in shifts.