Area Executive (Central)

DKSH; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail management company in Malaysia is seeking an Area Executive for the F&B retail chain industry. This role requires driving sales activities, supervising outlet operations to meet targets, and ensuring compliance with company SOPs. The ideal candidate should have a degree in business, at least 2 years of related experience, excellent interpersonal skills, and be self-motivated. The position offers a dynamic work environment with opportunities for professional growth and travel.

Qualifications

• Minimum 2 years related working experience as Area Executive in the F&B retail chain industry.
• Able to travel with own transport (car).
• Demonstrate knowledge and understanding of the industry/market/customers.

Responsibilities

• Drive sales generating activities to achieve sales target.
• Supervise performance of the PIC in accordance with SOP.
• Control operating costs at outlets.
• Ensure compliance to stock management procedures.
• Recruit outlet personnel and monitor attrition rates.
• Ensure products are prepared according to SOP and hygiene standards.
• Execute advertising and promotion activities.

Skills

Excellent interpersonal skills

Strong analytical capabilities

Good written and verbal communication

Self-motivated

Result oriented

Fluency in English

Education

Minimum Diploma/Degree holder in business related studies

Job description

Drive sales generating activities to achieve sales target of the assigned outlets.

Ensure sales collection are in order and bank into company's account.

Operations Control

To supervise the performance of the PIC to carry out their duties in accordance with company SOP.

To control all others operating costs i.e outlets expenses and outlet labour cost.

To perform monthly cash audit check for outlets.

Ensure outlet achieve good OEA results.

Inventory Management

Ensure compliance by outlets to all set procedures for stock management.

Proper stock accountability i.e. Stock count, ordering and usage.

Ensure stock count & wastage within control as per KPI.

Human Resources Management

Recruitment of outlet personnel

To monitor/control on outlet attrition rate.

Plan appropriate placement of staff

Provide necessary direction on manpower planning during peak season or when necessary

Ensure compliance to labor law when handling HR issues

Product & Service Quality

Ensure all the product are prepared according to SOP

Ensure outlet compliance to set hygiene standards to prepare safe foods

Plan and organize necessary training or activities to achieve service standards

Take corrective action to prevent recurrence of customer complaints

Marketing Activities

Ensure proper execution of advertising and promotion activities

Report the progress and effectiveness to the management

Improve and monitor customer service

KPI Monitoring

Ensure operations KPI are properly cascaded to outlet PIC and staff through proper performance goal setting, tracking and review

Ensure KPI results are tracked and recorded

Others

To carry out any reasonable request made by management

To attend meeting or training session as required by management

Monitoring pest control and maintenance of the outlets

Set up new outlet and promotion counter

Leadership responsibilities

Manage and oversee team’s delivery of team/function goals to drive execution against goals set.

Drive and manage learning and development of team in the area of Retail/Outlet Operations and DKSH behavior to achieve team/function goals.

Drive self-learning and improvement in the area of Retail/Outlet Operations and DKSH behavior as part of continuous.

Job Requirements

Minimum Diploma/Degree holder in business related studies or equivalent

Minimum 2 years related working experience as Area Executive in the F&B retail chain industry.

Excellent interpersonal skills and Strong analytical capabilities

Good written and verbal communication & presentation skills

Self-motivated and result oriented

Able to travel with own transport (car)

Demonstrate fluency in English, both written and spoken

Demonstrate knowledge and understanding of the industry/market/customers