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Job summary
A leading technology services provider is seeking an Assistant Client Support Officer in Cyberjaya, Malaysia. This entry-level role requires Cantonese and English communication skills to provide administrative and coordination support. Ideal candidates are detail-oriented and able to work in a 24x7 shift structure. Fresh graduates with a high school certification are welcome to apply, as well as those with client support experience.
Qualifications
- Strong verbal and written communication skills in Cantonese and English.
- Demonstrates professionalism and integrity in client communication.
- Attention to detail and ability to follow structured processes.
Responsibilities
- Provide administrative and coordination support to the Client Service Desk team.
- Receive, validate, and log client service requests accurately.
- Support in triaging requests and maintain documentation related to service desk activities.
Skills
Education
We are working with a global technology services provider supporting enterprise clients across multiple regions. As part of their expanding operations in Malaysia, they are seeking a detail-oriented, Cantonese-speaking professional to join their Managed Services division.
Role
The Assistant Client Support Officer is an entry-level position within the client service team, supporting day-to-day operations of the service desk. This individual will handle administrative and coordination duties, support ticket handling processes, and ensure prompt and professional communication with clients across the region.
Responsibilities
Provide administrative and coordination support to the Client Service Desk team.
Receive, validate, and log client service requests, ensuring accuracy and completeness of information.
Support in triaging requests by ensuring proper categorization and escalation of incidents.
Maintain detailed documentation and records related to service desk activities and client interactions.
Coordinate updates to clients on the progress of their requests, maintaining a high standard of customer service.
Ensure service tickets are closed in a timely and satisfactory manner with relevant notes.
Collaborate closely with internal teams to ensure seamless resolution of issues.
Communicate in a clear, respectful, and professional manner in both Cantonese and English.
Work in a 24x7 shift structure based on a defined roster.
Requirements
Strong verbal and written communication skills in both Cantonese and English.
Demonstrates professionalism and integrity in client communication and service delivery.
Attention to detail and ability to follow structured processes.
Proactive attitude with willingness to learn in a fast-paced environment.
Ability to work well independently or with minimal supervision.
Comfortable working in rotating shifts including nights, weekends, and holidays.
Qualifications & Experience
High School Certification or equivalent; fresh graduates are welcome to apply.
Basic understanding of IT service or call center operations is advantageous.
Previous experience in administrative or client support functions is a plus.
Must be able to work on-site in Cyberjaya, Malaysia
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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