Business Analyst / Technical Writer

Upscale Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A consulting firm in Kuala Lumpur seeks a Business Analyst to support requirement workshops and prepare structured documentation. The ideal candidate will have 2-5 years of experience in Business Analysis or Technical Writing with strong writing skills. Responsibilities include documenting workflows and liaising with technical teams to ensure alignment with system logic. A degree in IT, Business IT, or Communications is required, and experience in public sector projects is an advantage.

Qualifications

• 2-5 years of experience in Business Analysis or Technical Writing.
• Strong writing, documentation, and summarisation skills.
• Experience documenting data-driven systems preferred.

Responsibilities

• Support requirement workshops across multiple user groups.
• Prepare structured documentation including BRS, SRS, and functional descriptions.
• Create diagrams like flowcharts for review by stakeholders.

Skills

Writing and documentation

Data mapping

Process modelling

Education

Degree in IT/Business IT/Communications or related field

Job description

Responsibilities

• Support requirement workshops across multiple user groups or departments.
• Capture detailed notes, decisions, and requirement points during meetings.
• Prepare structured documentation including BRS, SRS, SDS and functional descriptions.
• Document workflows, use cases, data mapping, and system interactions.
• Assist in modelling processes involving data collection, validation, automation, or reporting.
• Create diagrams (flowcharts, process maps) for review by stakeholders.
• Ensure documentation quality, consistency, clarity, and compliance with templates.
• Organise documentation folders, revision logs, and update cycles.
• Liaise with technical teams to ensure documentation aligns with system logic.

Requirements

• 2-5 years of experience in BA or Technical Writing roles.
• Strong writing, documentation, and summarisation skills.
• Experience documenting data-driven systems, analytics/reporting modules, or multi-module applications preferred.
• Experience in government or public-sector projects is an advantage.
• Basic knowledge of workflows, system behaviour, and requirement structures.
• Degree in IT/Business IT/Communications or related field.