APAC Parts Technical Support Lead

Daimler AG; Puchong; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading automotive company located in Malaysia seeks a Parts Technical Specialist to enhance customer support and manage technical parts inquiries for the APAC region. The ideal candidate should possess a degree in Science or Engineering, with 3-5 years of experience in automotive parts and customer relationship management. Strong communication and problem-solving skills are essential. The role involves liaising with various stakeholders to ensure customer satisfaction and optimizing processes. This position offers opportunities for continuous improvement and knowledge exchange.

Qualifications

• Minimum 3–5 years related working experience in automotive parts business.
• Experience in spare parts consulting and customer support.
• Knowledge of products, systems, and processes for XENTRY Solutions is a plus.

Responsibilities

• Provide customer service and support on technical parts for the APAC region.
• Establish good customer support within the team and with markets.
• Coordinate parts technical or quality escalations.

Skills

Excellent communication skills

Proficiency in written and spoken English

Customer support problem-solving

Interpersonal skills

Creativity in problem handling

Knowledge of Mercedes-Benz products

Good computer skills

Education

Degree/Diploma in Science/Engineering or any discipline with a strong technical background

Tools

MS Windows Office

Job description

A leading automotive company located in Malaysia seeks a Parts Technical Specialist to enhance customer support and manage technical parts inquiries for the APAC region. The ideal candidate should possess a degree in Science or Engineering, with 3-5 years of experience in automotive parts and customer relationship management. Strong communication and problem-solving skills are essential. The role involves liaising with various stakeholders to ensure customer satisfaction and optimizing processes. This position offers opportunities for continuous improvement and knowledge exchange.