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Remote Customer Experience Executive
Resumo da oferta
A leading customer service provider is seeking a Customer Experience Executive in Malaysia to deliver high-level professional communication with customers. This role involves answering calls and emails, maintaining customer accounts in SAP, and resolving queries effectively. The ideal candidate should possess a diploma, have at least 2 years of experience in a customer service environment, and be proficient in Microsoft Office and SAP. This position offers remote working options.
Qualificações
- Minimum 2 years of experience in customer service or a call center environment.
- High proficiency in Microsoft Office and SAP.
- Excellent written and spoken English communication skills.
Responsabilidades
- Answer incoming calls, emails, and chats regarding orders and inquiries.
- Process and maintain accurate customer accounts in the SAP system.
- Resolve customer queries and follow up until closure.
Conhecimentos
Formação académica
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.