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Japanese-Speaking Helpdesk Analyst – Mac Support (Remote)
Job summary
A global technology services firm is seeking a Helpdesk Analyst - Japanese Speaking in Kuala Lumpur, Malaysia. This role involves providing exceptional IT support, including troubleshooting for Mac and Windows environments. Applicants must possess excellent English and Japanese communication skills, alongside strong customer service capabilities. Remote work options are available, making this a flexible opportunity with a leading firm.
Qualifications
- Must have excellent communication skills in English and Japanese.
- Ability to troubleshoot IT software and hardware issues on Mac and Windows.
- Be a great team player with exceptional customer service skills.
Responsibilities
- Provide IT Service Desk support and training to end-users.
- Record and escalate support issues to the next level.
- Work with internal IT teams on system testing and maintenance.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.