Shift Remote Hands Engineer (Data Centre)

JLL; Johor Bahru; Remote; MYR 150,000 - 200,000; Full time

Job summary

A leading global real estate firm is seeking an individual for Data Centre operations in Johor Bahru, Malaysia. Responsibilities include monitoring requests, providing technical support, managing equipment installation, and preparing reports. Ideal candidates have at least 3 years of IT experience, 1 year in Data Centre operations, and strong communication skills. The role requires a positive attitude and the ability to work 12-hour rotating shifts.

Qualifications

• 3 years working experience in IT related field.
• At least 1 year of Data Centre experience.
• Good verbal and written English skills.

Responsibilities

• Monitor tickets from the portal or email and respond based on SLA.
• Provide support to clients via phone or email.
• Perform power verification and equipment troubleshooting.
• Install new racks and manage cabling and security monitoring.
• Prepare monthly reports for customers.

Skills

Customer interaction skills

Analytical skills

Communication skills

Physical fitness

Education

Diploma/Degree in IT related field

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Remote Hands

Responsibilities

• Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA.
• Provide support to clients / users over phone or via email.
• Perform power verification and break‑fix, e.g., change hard disk, RAM, etc.
• Install new racks and mount equipment onto racks.
• Perform cable patching (copper and fibre cables) and site surveys.
• Plan and execute cabling, cross connects including testing and labelling.
• Perform Security CCTV monitoring and tape change based on tape rotation schedule.
• Manage the updating and tracking of inventory, cross‑connect records and periodic compilation of statistics and reports.
• Work with vendor to resolve technical issues or supply and install equipment or cabling.
• Liaise with customers to provide them with activity updates.
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
• Work with other team members to co‑ordinate proper dissemination of information and follow up on handing over of duties.
• Perform basic network troubleshooting.
• Receive / Send equipment or items on behalf of customers.
• Prepare monthly reports to be sent to customers and for internal use.
• From time to time, you may be required to assist the project team on projects.

Qualifications and Ideal Experiences

• Minimum Diploma/Degree in IT related field and with 3 years working experience.
• At least 1 year of Data Centre experience either in remote hands, NOC environment and familiar with data centre operations.
• Must have experience in interacting with customers verbally and via written communication.
• Must be analytical.
• Good communication (both verbal and written English) skills are a must.
• Must have positive attitude and willing to learn.
• This is a fast‑paced environment and candidates need to have the passion for the work.
• Candidates with working experience in a Data Centre environment will be an advantage.
• Must be physically fit.
• Candidate must be willing to work on 12‑hrs rotating shift.

Location

On‑site – Johor Bahru, Malaysia

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