Application Engineer - ASEAN Region

Mecademic; Kuala Lumpur; Remote; MYR 150,000 - 200,000; Full time

Job summary

A leading robotics company is seeking an experienced Application Engineer to become the technical expert for their robotic solutions in the ASEAN market. This full-time, permanent remote position involves providing in-depth technical support, conducting training, and traveling frequently across the region. Ideal candidates have a Bachelor's degree in engineering, experience in automation, and excellent communication skills.

Qualifications

• Proven experience in a similar role, ideally in robotics or automation field.
• Fluency in English is required.
• Proficiency in Malay, Vietnamese or Mandarin is a significant advantage.

Responsibilities

• Provide technical support and guidance on robotic solutions.
• Conduct training sessions for customers on robot usage.
• Travel within ASEAN region for trade fairs and client meetings.

Skills

Industrial automation concepts

CAD software proficiency

Programming in Python

Customer-focused mindset

Excellent communication skills

Education

Bachelor's degree in Electrical, Mechanical, Computer, Mechatronics Engineering

Tools

SolidWorks

CRM tools

APIs and version control systems

Job description

Mecademic develops compact, precise, and innovative robotic automation solutions for the electronics and life sciences sectors. Our ultra‑compact robotic arms are used worldwide by OEMs, system integrators, and end‑users for tasks requiring precision and reliability in automation.

Your Role

We are seeking a highly skilled Application Engineer to be the technical expert for Mecademic's robotic solutions in the ASEAN market.

This crucial, hands‑on role provides in-depth technical support and demonstrations, ensuring the successful deployment and optimization of our ultra‑compact robots for engineers and system integrators across the region.

Your Main Responsibilities

Technical Support & Application Development

• Work directly with engineers, developers, and integrators who are testing, coding, and implementing the robots.
• Handle objections and propose solutions to overcome technical and operational challenges.
• Answer technical questions and resolve issues related to product functionality and integration, and conduct product demonstrations.
• Create and document PoC (proof‑of‑concepts) projects that help customers evaluate Mecademic robots in their applications.
• Provide expert advice and guidance regarding our robot technology to help customers optimize their projects.
• Conduct training sessions to empower customers to use the robots effectively.
• Develop resources (e.g., FAQs, guides) to assist customers during the integration process.
• Utilize CRM tools to manage customer relationships.

Global Representation

• Travel within the ASEAN Region to represent Mecademic at trade fairs, partner events, and customer sites.
• On a case by case basis some travel may be required to India and/or China.
• Act as a technical ambassador, engaging with engineers, integrators, and clients to promote and support Mecademic’s robotic solutions.

Your Profile

You hold a Bachelor's degree in Electrical, Méchanical, Computer, Mechatronics Engineering, and have proven experience in a similar role, ideally in the robotics or automation field.

Fluency in English is required.

Proficiency in Malay, Vietnamese or Mandarin is a significant advantage for daily client communication.

Your Technical Skills

• Solid understanding of industrial automation concepts, including robot kinematics, controllers, sensors, and safety systems.
• Proficient in CAD software for mechanical and electrical design (e.g., SolidWorks).
• Experience with robot simulators and PLCs is highly desirable.
• Strong programming ability, ideally in Python, with hands‑on experience using APIs and version control systems (e.g., Git) is highly desirable.
• Excellent communicator, capable of translating complex technical information into accessible content.
• Customer‑focused mindset with a collaborative spirit for cross‑functional work.
• Detail‑oriented with the ability to manage multiple tasks and priorities.
• Experience organizing logistics for technical events or equipment deployments is a plus.

Job Conditions

👉 Full‑time permanent remote position, to be filled as soon as possible

👉 Ability to travel frequently across the ASEAN region to meet clients and partners

👉 Compensation based on profile and experience.

👉 Requires living in the ASEAN region (ideally Malaysia) and having a valid work permit

Why Mecademic?

Join a team that values innovation, collaboration, and a relentless pursuit of excellence. At Mecademic, you'll play a pivotal role in shaping the future of automation in the Midwest and beyond, with the opportunity to manage some of the region's largest and most important industrial accounts.