Data Centre Hands Engineer — Remote/On-site Support

JLL; Johor Bahru; Remote; MYR 150,000 - 200,000; Full time

Job summary

A leading global real estate firm is seeking an individual for Data Centre operations in Johor Bahru, Malaysia. Responsibilities include monitoring requests, providing technical support, managing equipment installation, and preparing reports. Ideal candidates have at least 3 years of IT experience, 1 year in Data Centre operations, and strong communication skills. The role requires a positive attitude and the ability to work 12-hour rotating shifts.

Qualifications

• 3 years working experience in IT related field.
• At least 1 year of Data Centre experience.
• Good verbal and written English skills.

Responsibilities

• Monitor tickets from the portal or email and respond based on SLA.
• Provide support to clients via phone or email.
• Perform power verification and equipment troubleshooting.
• Install new racks and manage cabling and security monitoring.
• Prepare monthly reports for customers.

Skills

Customer interaction skills

Analytical skills

Communication skills

Physical fitness

Education

Diploma/Degree in IT related field

Job description

A leading global real estate firm is seeking an individual for Data Centre operations in Johor Bahru, Malaysia. Responsibilities include monitoring requests, providing technical support, managing equipment installation, and preparing reports. Ideal candidates have at least 3 years of IT experience, 1 year in Data Centre operations, and strong communication skills. The role requires a positive attitude and the ability to work 12-hour rotating shifts.