1,525

Jobs in Bayan Lepas, Malaysia

Real-Time WFM Analyst - Call Center Performance & Routing

Teleperformance USA

Bayan Lepas
On-site
MYR 60,000 - 80,000
30+ days ago
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Assistant Contact Centre Manager (Customer Service) - Penang

Teleperformance USA

Bayan Lepas
On-site
MYR 80,000 - 100,000
30+ days ago

Contact Centre Manager (Sales) - Penang

Teleperformance USA

Bayan Lepas
On-site
MYR 250,000 - 300,000
30+ days ago

Sales Contact Centre Lead (Fraud & Risk)

Teleperformance USA

Bayan Lepas
On-site
MYR 250,000 - 300,000
30+ days ago

Customer Service Team Lead - Penang

Teleperformance USA

Bayan Lepas
On-site
MYR 80,000 - 120,000
30+ days ago
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Quality Manager - Penang

Teleperformance USA

Bayan Lepas
On-site
MYR 80,000 - 120,000
30+ days ago

Trainer - Penang

Teleperformance USA

Bayan Lepas
On-site
MYR 30,000 - 50,000
30+ days ago

Training Coach: New Hire & Nesting Excellence

Teleperformance USA

Bayan Lepas
On-site
MYR 30,000 - 50,000
30+ days ago
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Assistant Contact Centre Manager (Sales) - Penang

Teleperformance USA

Bayan Lepas
On-site
MYR 100,000 - 150,000
30+ days ago

Content Moderator Team Lead - Penang

Teleperformance USA

Bayan Lepas
On-site
MYR 100,000 - 150,000
30+ days ago

Senior Contact Centre Operations Leader

Teleperformance USA

Bayan Lepas
On-site
MYR 100,000 - 150,000
30+ days ago

Global Content Moderation Lead - Strategy & UX

Teleperformance USA

Bayan Lepas
On-site
MYR 100,000 - 150,000
30+ days ago

Executive - Corporate Communications

B. Braun Melsungen AG

Bayan Lepas
On-site
MYR 100,000 - 150,000
30+ days ago

Test Engineer (Nextest, Penang)

Teradyne

Bayan Lepas
On-site
MYR 60,000 - 80,000
30+ days ago

Manager - Equipment Projects

B. Braun Melsungen AG

Bayan Lepas
Hybrid
MYR 90,000 - 130,000
30+ days ago

Commodity Manager

Western Digital

Bayan Lepas
On-site
MYR 120,000 - 150,000
30+ days ago

Strategic Commodity Manager: Sourcing & Savings

Western Digital

Bayan Lepas
On-site
MYR 120,000 - 150,000
30+ days ago

Queensbay Mall, Penang - Retail Ambassador (Full-Time)

Love

Bayan Lepas
On-site
MYR 100,000 - 150,000
30+ days ago

Engineer, Manufacturing Engineering

Western Digital

Bayan Lepas
On-site
MYR 50,000 - 70,000
30+ days ago

Queensbay Mall, Penang - Retail Ambassador (Full-Time)

Love, Bonito

Bayan Lepas
On-site
MYR 100,000 - 150,000
30+ days ago

Technician

Jabil

Bayan Lepas
On-site
MYR 20,000 - 100,000
30+ days ago

Senior Manager- Purchasing

011 Plexus Manufacturing Sdn. Bhd.

Bayan Lepas
On-site
MYR 120,000 - 160,000
30+ days ago

Buyer I

011 Plexus Manufacturing Sdn. Bhd.

Bayan Lepas
On-site
MYR 100,000 - 150,000
30+ days ago

Technician 3, Process

Western Digital

Bayan Lepas
On-site
MYR 100,000 - 150,000
30+ days ago

Operator Assitance (OA)

Fairwork

Bayan Lepas
On-site
MYR 20,000 - 100,000
30+ days ago

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Real-Time WFM Analyst - Call Center Performance & Routing
Teleperformance USA
Bayan Lepas
On-site
MYR 60,000 - 80,000
Full time
30+ days ago

Job summary

A leading customer service provider in Penang is seeking a manager to develop and implement inbound and outbound contact strategies. The ideal candidate will ensure that call center technologies are functioning correctly and maximize efficiency through effective management of technology and staff. Strong communication and analytical skills are essential for this role, which will involve daily interactions with the call center leadership team.

Qualifications

  • Proven ability to analyze call-handling metrics and determine risks.
  • Experience with Workforce Management systems and reporting.
  • Ability to communicate effectively with management and team members.

Responsibilities

  • Develop and implement customer service contact strategies.
  • Ensure call center technologies are running as designed.
  • Maximize effectiveness of technology and manpower.

Skills

excellent communication skills
strong analytical skills
strong coaching skills

Tools

Nice
IEX
Aspect
Verint
Genesys
AVAYA
Job description
A leading customer service provider in Penang is seeking a manager to develop and implement inbound and outbound contact strategies. The ideal candidate will ensure that call center technologies are functioning correctly and maximize efficiency through effective management of technology and staff. Strong communication and analytical skills are essential for this role, which will involve daily interactions with the call center leadership team.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.