Sales Contact Centre Lead (Fraud & Risk)

Teleperformance USA; Bayan Lepas; On-site; MYR 250,000 - 300,000; Full time

Job summary

A global BPO company in Penang is seeking a Senior Manager for Fraud and Risk Operations. The role requires leadership in managing teams, establishing vendor infrastructure, and providing mentorship. The ideal candidate has over 10 years of experience in operations and a strong background in managing diverse teams in a fast-paced environment. Excellent communication and problem-solving skills are essential.

Qualifications

• Minimum 2+ years of people management experience as a Sr Manager in Fraud and Risk Operations.
• 10+ years of experience in operations, preferably in BPO/ITES industry.
• Strong desire to develop team members.

Responsibilities

• Manage the overall performance and governance of the Statements of Work.
• Establish the Vendor infrastructure necessary to perform the Services.
• Provide exceptional people management, mentorship, and career development.

Skills

Leadership

Analytical skills

Problem-solving

Communication

Education

Bachelor’s degree or equivalent diploma

Job description

A global BPO company in Penang is seeking a Senior Manager for Fraud and Risk Operations. The role requires leadership in managing teams, establishing vendor infrastructure, and providing mentorship. The ideal candidate has over 10 years of experience in operations and a strong background in managing diverse teams in a fast-paced environment. Excellent communication and problem-solving skills are essential.