Senior Contact Centre Operations Leader

Teleperformance USA; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading BPO company in Malaysia is seeking an experienced operations manager to oversee performance and governance of service delivery. The role involves managing large teams, ensuring effective operations, and driving improvements in a fast-paced environment. Ideal candidates have over 8 years of experience and a strong background in people management. This position offers opportunities for career development and is crucial for maintaining high employee engagement.

Qualifications

• 8+ years of experience in operations, preferably in BPO/ITES.
• 5+ years of people management experience.
• Ability to manage diverse teams in a fast-paced environment.

Responsibilities

• Manage performance and governance of Statements of Work.
• Oversee day-to-day operations and service delivery.
• Provide mentorship and career development to team members.
• Drive continuous improvement in operations.

Skills

Leadership

Team Management

Communication

Continuous Improvement

Education

Bachelor's degree or equivalent

Job description

A leading BPO company in Malaysia is seeking an experienced operations manager to oversee performance and governance of service delivery. The role involves managing large teams, ensuring effective operations, and driving improvements in a fast-paced environment. Ideal candidates have over 8 years of experience and a strong background in people management. This position offers opportunities for career development and is crucial for maintaining high employee engagement.