Training Coach: New Hire & Nesting Excellence

Teleperformance USA; Bayan Lepas; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading global BPO company in Penang is seeking a Training Facilitator to coach new hires and facilitate training classes. Responsibilities include conducting mock scenarios and assessing performance. Candidates should have a Bachelor’s degree and at least 2 years of training experience in a BPO setting. Proficiency in English is required, and Mandarin or Bahasa is an advantage. This role offers a dynamic working environment and competitive benefits.

Qualifications

• Minimum of 2 years Training Experience in a BPO setting.
• C2 Level in English Proficiency on both verbal and written communication.
• Knowledge of instructional design is an advantage.

Responsibilities

• Facilitate a new hire class during pre-process and process training.
• Coach new hire Specialists on their overall training performance.
• Conduct mock scenarios on all channels available.

Skills

Coaching

Training facilitation

Assessing performance

Communication

Education

Bachelor's degree or equivalent experience

Tools

MS Office

Job description

A leading global BPO company in Penang is seeking a Training Facilitator to coach new hires and facilitate training classes. Responsibilities include conducting mock scenarios and assessing performance. Candidates should have a Bachelor’s degree and at least 2 years of training experience in a BPO setting. Proficiency in English is required, and Mandarin or Bahasa is an advantage. This role offers a dynamic working environment and competitive benefits.