Lead Product Manager, Channel Management

Maybank; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading financial institution is looking for a skilled product manager to enhance the retail Internet & Mobile Banking channels. The role involves driving product growth and leading a team, while collaborating across various departments to improve customer engagement. Candidates should possess relevant experience in financial services, strong communication skills, and a user-centric mindset. This position offers the opportunity to play a pivotal role in digital banking transformation in Malaysia.

Qualifications

• Relevant experience in Retail, Financial Services, or Digital Commerce businesses.
• Experience in agile methodology and SDLC.
• User-centric approach with a focus on customer experience.

Responsibilities

• Drive the growth of the retail Internet & Mobile Banking channel.
• Develop and execute business projects to enhance engagement.
• Collaborate with cross-functional teams for product initiatives.
• Accountable for the entire product lifecycle.
• Lead a team of product managers.

Skills

Strong communication

Problem-solving skills

Agile methodology

Product management

Analytical skills

Job description

Responsibilities

• To drive the continuous growth of the retail Internet & Mobile Banking channel in both monetary and non-monetary transactions, to ensure Maybank2u is always the digital bank of choice in Malaysia.
• To develop and execute business projects to drive engagement and usage of the retail Internet & Mobile Banking channels.
• Collaborate closely with Engineering, Technical Project Managers, Legal, Marketing and other internal cross-functional teams to develop and execute product and business initiatives supporting channel growth and experience improvement.
• To be accountable end-to-end product lifecycle assigned, including product development, product marketing and product operation.
• To lead a team of product managers in their growth and work delivery.

Requirements

• Relevant experience in Retail, Financial Services, Payments or Digital Commerce or other Digital Solutions businesses.
• Strong communication and problem solving skills.
• Experience in agile methodology and SDLC.
• Experience in product management or project management.
• Keen analytical and observation skills.
• Experience in delivery of projects, products and customer requirements.
• User centric and always think about customer experience first.
• Have experience leading a lean team in work delivery.
• Personal traits: Positive, passionate, collaborative, self-starter, works well under pressure.