IT Infrastructure Analyst

Continental AG; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology firm in Selangor, Malaysia is seeking an IT Infrastructure Analyst to ensure the smooth operation of IT systems. Responsibilities include troubleshooting, supporting hardware and software, security management, and compliance with policies. The ideal candidate should possess strong user support capabilities, hardware maintenance skills, and experience with system administration tools. This role is pivotal in maintaining optimal performance and security for all IT systems within the organization.

Qualifications

• Experience in supporting IT-related issues and providing effective solutions.
• Proficiency in hardware support and maintenance for various IT equipment.
• Strong background in system administration and management of IT systems.

Responsibilities

• Assist employees with IT-related issues in a timely manner.
• Maintain and manage all IT infrastructure systems.
• Implement security measures to protect company data.

Skills

User Support

Hardware Support

Software Management

System Administration

Security Management

Network Support

Documentation

Compliance

Tools

Active Directory

Ivanti LANDesk

Intune

SOTI

Veeam

Job description

The purpose of the IT Infrastructure Analyst role is to ensure the seamless operation and maintenance of the local IT infrastructure. This includes supporting and managing computer systems, servers and storage, networks as well as other IT-related equipment such as printers, backup devices, mobile devices, plant systems and barcode scanners.

The IT Infrastructure Analyst will play a critical role in troubleshooting issues, implementing solutions, and ensuring optimal performance and security of all IT systems within the organization.

User Support:

• Assist employees with IT-related issues, providing timely and effective solutions.

Hardware Support:

• Provide support and maintenance for all computer systems, servers, storage, mobile devices, printers, barcode scanners, backup devices and other related equipment.

Software Management:

• Install, update and manage OS, software and ensure that all systems are running the latest fixes and versions.

System Administration:

• Maintain and manage all IT infrastructure systems using Continental's Standard system administration tools for example Active Directory, Ivanti LANDesk, Intune, SOTI, Veeam and etc.

Security Management:

• Implement and maintain security fixes to protect company data and IT systems from cyber threats.

Network Support:

• Configure, monitor, and troubleshoot network devices, including routers and switches, to ensure network availability and reliability.

Data Centre:

• Support Data Centre issues and activities.

Documentation:

• Maintain accurate records of IT systems, configurations, and procedures.

Compliance:

• Ensure all IT practices comply with company policies and regulatory requirements.
• Stay updated with the latest technology trends and recommend improvements to enhance the efficiency and effectiveness of IT operations.

Service Delivery (ITSM):

• Participate in Service Desk, Incident, Change and Problem Management activity.