Multilingual Customer Experience Specialist

Allianz Malaysia; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading insurance company in Kuala Lumpur is seeking a Customer Service Associate to enhance customer satisfaction. Responsibilities include delivering high-quality service, resolving inquiries, and providing customer education. Candidates should possess a Bachelor's degree, with fresh graduates encouraged to apply. Fluency in English, Bahasa Malaysia, and Mandarin is required. This role is open to entry-level applicants and offers a contract position. Join us to shape a better future for our customers.

Qualifications

• Must possess at least a Bachelor's Degree in any field.
• Fresh Graduates are encouraged to apply.
• Experience in related field is an advantage.

Responsibilities

• Deliver high quality standards and service levels to customers.
• Provide first contact resolution and own customer complaints.
• Capture customer feedback and escalate to responsible persons.

Skills

Fluent English

Fluent Bahasa Malaysia

Fluent Mandarin

Active listening

Excellent communication skills

Organizational skills

Time management

Multitasking

Patient and empathetic attitude

Adaptability and flexibility

Education

Bachelor's Degree or equivalent

Tools

AI tools like ChatGPT

Job description

A leading insurance company in Kuala Lumpur is seeking a Customer Service Associate to enhance customer satisfaction. Responsibilities include delivering high-quality service, resolving inquiries, and providing customer education. Candidates should possess a Bachelor's degree, with fresh graduates encouraged to apply. Fluency in English, Bahasa Malaysia, and Mandarin is required. This role is open to entry-level applicants and offers a contract position. Join us to shape a better future for our customers.