Senior Claims Operations Leader

Allianz Malaysia Berhad; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading insurance company is seeking an Operations Manager for their Claims Division in Kuala Lumpur. You will provide strategic leadership, mentoring a high-performing team and managing vendor relationships. The ideal candidate will have a Bachelor's degree and 7-10 years of experience in the insurance field, with strong analytical, organizational, and negotiation skills. Familiarity with AI tools is a plus. This role emphasizes compliance, governance, and process innovation.

Qualifications

• 7-10 years of post-qualification experience, preferably in the insurance industry.
• Experience in statistical analysis and vendor management.
• Familiarity with AI tools like ChatGPT or Copilot is a plus.

Responsibilities

• Define and implement strategic operations for the Claims Division.
• Lead and mentor a team of claims professionals.
• Manage vendor relationships for service quality.
• Drive transformation through digitalization and automation.

Skills

Analytical skills

Organizational management

Relationship-building

Judgment and decision-making

Problem-solving

Pressure management

Education

Bachelor’s degree in business administration, operations management, or equivalent

Job description

A leading insurance company is seeking an Operations Manager for their Claims Division in Kuala Lumpur. You will provide strategic leadership, mentoring a high-performing team and managing vendor relationships. The ideal candidate will have a Bachelor's degree and 7-10 years of experience in the insurance field, with strong analytical, organizational, and negotiation skills. Familiarity with AI tools is a plus. This role emphasizes compliance, governance, and process innovation.