Roadside Assistance Customer Advocate

Allianz Malaysia; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading insurance company in Kuala Lumpur seeks a Customer Service Associate who excels in delivering top-tier customer experiences. The successful candidate will manage customer inquiries across various channels and ensure high service standards. Candidates must hold a degree and demonstrate strong communication skills in English and Bahasa Malaysia. Fresh graduates are welcome to apply, and proficiency in Mandarin is advantageous. This role requires a willingness to work shifts, providing an opportunity to contribute to customer satisfaction and loyalty.

Qualifications

• Fresh graduates are encouraged to apply.
• More than one year of relevant working experience in a contact center is an added advantage.
• Willingness to work in shifts.

Responsibilities

• Deliver high-quality customer service via various channels.
• Provide first contact resolution and escalate unresolved issues.
• Proactively educate customers about available services.

Skills

Strong communication skills

Proficiency in English and Bahasa Malaysia

Ability to speak Mandarin

Familiarity with tools like ChatGPT

Education

Degree in a related field

Job description

A leading insurance company in Kuala Lumpur seeks a Customer Service Associate who excels in delivering top-tier customer experiences. The successful candidate will manage customer inquiries across various channels and ensure high service standards. Candidates must hold a degree and demonstrate strong communication skills in English and Bahasa Malaysia. Fresh graduates are welcome to apply, and proficiency in Mandarin is advantageous. This role requires a willingness to work shifts, providing an opportunity to contribute to customer satisfaction and loyalty.