Claims Operations Manager

Allianz Malaysia Berhad; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading insurance company is seeking an Operations Manager for their Claims Division in Kuala Lumpur. You will provide strategic leadership, mentoring a high-performing team and managing vendor relationships. The ideal candidate will have a Bachelor's degree and 7-10 years of experience in the insurance field, with strong analytical, organizational, and negotiation skills. Familiarity with AI tools is a plus. This role emphasizes compliance, governance, and process innovation.

Qualifications

• 7-10 years of post-qualification experience, preferably in the insurance industry.
• Experience in statistical analysis and vendor management.
• Familiarity with AI tools like ChatGPT or Copilot is a plus.

Responsibilities

• Define and implement strategic operations for the Claims Division.
• Lead and mentor a team of claims professionals.
• Manage vendor relationships for service quality.
• Drive transformation through digitalization and automation.

Skills

Analytical skills

Organizational management

Relationship-building

Judgment and decision-making

Problem-solving

Pressure management

Education

Bachelor’s degree in business administration, operations management, or equivalent

Job description

Overview

As the Operations Manager in the Claims Division, you will be responsible for providing strategic leadership and oversight in all areas of claim operations. This role involves guiding and developing a high‑performing team, managing vendors, and implementing strategies to enhance efficiency, ensure compliance, and promote service excellence.

Responsibilities

• Define and implement strategic operations for the Claims Division to ensure efficiency across the Division’s operations.
• Lead, mentor, and develop a team of claims professionals, fostering a culture of accountability, collaboration, and continuous improvement.
• Enhance departmental performance by creating strategies to optimize efficiency, manage costs, and strengthen claims governance.
• Oversee statistical analysis to inform decision‑making and strategy development, ensuring data‑driven approaches to claims management.
• Manage vendor relationships to ensure service quality, cost‑effectiveness, and alignment with organizational goals.
• Drive transformation through digitalization, automation, and process innovation.
• Collaborate with senior leadership, regulators, and external partners to achieve sustainable outcomes.
• Ensure strong governance, compliance, and ethical standards in all claims practices.
• Undertake additional responsibilities as needed to support the division’s strategic goals and operational excellence.

Qualifications

• Bachelor’s degree in business administration, operations management, actuarial science, or equivalent.
• Minimum 7-10 years of post‑qualification experience, preferably in the insurance industry or related fields.
• Advanced analytical and problem‑solving abilities, including experience in statistical analysis.
• Strong organizational management and skills.
• Good judgment and decision‑making capabilities.
• Proven ability to work independently.
• Ability to perform effectively under pressure and meet tight deadlines.
• Excellent relationship‑building, communication, negotiation, and persuasion skills, with experience in vendor management.
• Familiarity with AI tools like ChatGPT or Copilot is an added advantage.

Disclaimer

Thank you for your interest in joining our team. Due to the high volume of applications we receive, we are unable to provide individual feedback to every applicant. If you do not hear from us within 14 days of submitting your application, please assume that you have not been selected for this position.

All updates regarding your application status will be communicated via email. Please ensure you frequently check your email for updates and further instructions.

Allianz will not accept any forward unsolicited resumes from any source to our employees email other than directly from a candidate. We will not be responsible for any fees and charges imposed.

EEO Statement

Allianz welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any characteristics protected under applicable local laws and regulations. We are committed to equal opportunities and an inclusive workplace.