Internal Audit jobs in Malaysia
Service Delivery Executive
Gain Secure Sdn Bhd
Senior Quality Assurance Engineer
Porex
Document Control and Training Specialist 1
Dexcom
Senior Engineer, Quality Assurance Engineering
SANDISK
QA/QC
Xlent Innovator Sdn Bhd
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AEL Engineering Sdn Bhd
Supply Chain Assistant Manager
CareerMaster
Technology & Cyber Risk Analyst
NTT DATA Payment Services
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Sandisk
Production Engineer
Reeracoen Recruitment
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Pelabuhan Tanjung Pelepas Sdn Bhd
Quality Manager (DC)
Boston Scientific
QMS Compliance & Improvement Lead
Multi-Code Electronics Industries
ACCOUNT MANAGER
YAYASAN BASMI KEMISKINAN
Quality Manager
Jobstreet Malaysia
Manufacturing/Production / Quality / Maintenance Technician / Engineer
SUN ROUND TECHNOLOGY (MALAYSIA) SDN BHD
ACCOUNTANT EXECUTIVE
MEGA IMPERIUM SDN BHD
Sr Facilities Engineer - Mechanical (HVAC)
Dexcom
Safety Coordinator
Prefab Technology Pte Ltd
Site Safety Supervisor
Cyml Group
Quality Assurance Executive
QL Endau Fishmeal Sdn. Bhd.
Service Delivery Executive
Job summary
A leading technology service provider in Kuala Lumpur is seeking a Service Delivery Executive to oversee day-to-day operations and ensure smooth communication between teams. Responsibilities include managing support tickets, tracking performance, and maintaining service quality. The ideal candidate has experience with JIRA, strong communication skills, and the ability to handle multiple tasks effectively. This role offers a dynamic working environment in the tech industry.
Qualifications
- Experience in ticketing systems, especially JIRA / Azure DevOps.
- Strong communication skills with technical and non-technical teams.
- Detail-oriented and sensitive to timelines.
- Basic understanding of IT operations or service delivery processes.
- Ability to handle pressure and multitask.
- Proactive with problem-solving.
Responsibilities
- Monitor and manage daily support tickets.
- Communicate with technical teams for updates and requirements.
- Ensure operations run smoothly and efficiently.
- Identify gaps in processes for service improvement.
Skills
Tools
The Service Delivery Executive is responsible for overseeing day-to-day Business-As-Us-ual (BAU) operations, ensuring smooth coordination between internal teams, timely resolution of support tickets, and maintaining service quality. This role requires strong communication skills, attention to detail, and the ability to work closely with technical engineers to meet service delivery timelines and SLAs.
- Monitor and manage daily support tickets using JIRA (or other ITSM tools).
- Assign, track, and follow up on tickets with technical engineers, ensuring adherence to SLA.
- Escalate critical issues to relevant stakeholders for swift resolution.
- Analyze recurring issues and propose improvement actions.
- Communicate effectively with internal technical teams to gather updates, clarify requirements, and follow up on deadlines.
- Serve as the primary point of contact between business users and technical engineers.
- Prepare and present service performance reports and updates to management.
- Ensure all BAU operations run smoothly and efficiently.
- Track project timelines, deliverables, and follow through until closure.
- Support change management activities, including system updates, maintenance cycles, and testing coordination.
- Maintain accuracy and completeness of documentation (SOPs, workflows, knowledge base).
- Identify gaps in processes and contribute to service delivery improvement initiatives.
- Provide recommendations to enhance ticket handling efficiency and communication workflows.
- Support internal audits, compliance checks, and housekeeping of service delivery tools.
- Experience in ticketing systems, especially JIRA / Azure DevOps (mandatory).
- Strong communication skills with the ability to work closely with technical engineers and non-technical stakeholders.
- Detail-oriented and highly timeline-sensitive, able to track multiple tasks and deadlines.
- Basic understanding of IT operations, software development workflows, or service delivery processes.
- Ability to manage pressure and multitask in a fast-paced environment.
- Problem-solving mindset with proactive follow-up.
- Good command of English (written and verbal).
- Experience in service delivery, IT operations, application support, or project coordination.
- Familiarity with ITIL concepts (incident, problem, change management).
- Experience preparing performance or SLA reports.
- Knowledge of Confluence or documentation tools.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.