Human Resouces jobs in Malaysia

Our client is a leading provider of innovative HR software solutions designed to streamline and enhance human resource management processes. With a strong focus on customer satisfaction and cutting‑edge technology, the company empowers organizations to optimize their HR operations, improve employee engagement, and drive business success. Headquartered in India, the company serves a diverse global clientele and is committed to delivering exceptional value through its robust SaaS platform.

• Act as the primary point of contact for assigned customers, ensuring their satisfaction and success with the HR SaaS platform.
• Develop and maintain strong relationships with customers, understanding their business needs and objectives.
• Proactively identify opportunities for upselling and cross‑selling additional products or services to existing customers.
• Collaborate with internal teams to address customer concerns, resolve issues, and ensure timely delivery of solutions.
• Monitor customer usage and engagement with the platform, providing insights and recommendations to maximize value.
• Conduct regular check‑ins and business reviews with customers to assess their satisfaction and identify areas for improvement.
• Create and execute customer success plans tailored to individual client needs and goals.
• Provide training, onboarding, and ongoing support to ensure customers are fully utilizing the platform's features.
• Work closely with the sales and product teams to share customer feedback and contribute to product enhancements.
• Drive customer retention and loyalty by delivering exceptional service and fostering long‑term partnerships.

• Bachelor's degree in Business, Marketing, HR, or a related field;
• Proven experience as a Customer Success Manager or in a similar customer‑facing role, preferably in the SaaS or HR technology industry;
• Strong understanding of HR processes and systems, with a depth of experience in HR SaaS solutions;
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers;
• Demonstrated ability to identify upsell and cross‑sell opportunities and achieve revenue growth targets;
• Proactive problem‑solving skills and a customer‑centric mindset;
• Ability to manage multiple accounts and prioritize tasks effectively in a fast‑paced environment;
• Experience with CRM tools and customer success platforms is highly desirable;
• Strong analytical skills to interpret customer data and provide actionable insights;
• Self‑motivated, results‑driven, and committed to delivering exceptional customer experiences.