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Assistant Manager - Learning & Development
Job summary
A prestigious hotel in George Town, Penang, is seeking a Service Manager for Learning & Development. This role involves maintaining training records and facilitating training courses to enhance employee skills and performance. The ideal candidate is detail-oriented, has a Diploma or Degree in Human Resource Management, and is certified in relevant training programs. Strong interpersonal skills and fluency in English are essential.
Qualifications
- Detail-oriented and creative.
- Experience in conducting training and audit checks.
- Ability to work independently and as a team player.
Responsibilities
- Maintain records of training activities.
- Publish training course calendar and liaise with department heads.
- Respond to training requests in a timely manner.
- Create a learning environment and assist HR activities.
Skills
Education
Shangri-La Golden Sands is a 4-star hotel catering to families with child-friendly facilities. We are in search of energetic, vibrant and multi skilled individual who are able to meet the ever-changing challenges and contribute towards the success of the hotel. It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail, the skills to perform and a passion to delight.
Service Manager – Learning & Development
- Maintain accurate and up-to-date records of all training activities and training records.
- Publish a monthly calendar of training courses and ensure maximum attendance through clear communication to and liaison with Head of Department on a regular basis.
- Ensure all requests for training by employees are responded to in a timely manner and follow up is conducted where appropriate.
- Ability to create a learning environment and assist all other HR related activities and programs.
- Diploma or Degree with specialization in Human Resource Management or any related discipline preferred
- Certified in Train the Trainer or relevant courses
- Communicates and writes with fluency in English (as well as the local language)
- Is detail-minded, creative and has the ability to drive and lead change
- Has good interpersonal skills and people management skills
- Has experience in conducting training and audit checks
- Adaptable and responsive in a fast-paced work environment
- Is able to work independently and a team player
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.