Training Manager- Penang

Teleperformance USA; Bayan Lepas; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading global BPO provider in Penang is seeking a Training Manager to oversee training programs across departments. You will assess training needs, design curriculum, and deliver engaging training sessions. The ideal candidate has a Bachelor's degree in a related field and proven experience in the BPO industry. Strong communication and analytical skills are essential. This role may require flexible hours to meet training demands.

Qualifications

• Proven experience as a Training Manager or similar role in the BPO industry.
• Strong understanding of BPO operations, processes, and technologies.
• Excellent communication, presentation, and facilitation skills.

Responsibilities

• Conduct thorough assessments to identify training needs.
• Design and develop training curriculum and materials.
• Facilitate training sessions and workshops both in-person and virtually.

Skills

Communication skills

Presentation skills

Facilitation skills

Analytical mindset

Multitasking

Education

Bachelor's degree in Human Resources, Education, Business Administration, or related field

Tools

Learning management systems

Job description

Overview

The Training Manager typically works in an office environment but may also conduct training sessions in various locations, including client sites. The role may require flexible hours to accommodate different shifts and training needs.

Duties and qualifications may vary depending on the organization's size, industry, and operational requirements.

Responsibilities

• Conduct thorough assessments to identify training needs across various departments and job roles
• Analyze performance metrics, feedback, and skill gaps to determine training priorities
• Design and develop training curriculum, materials, and resources tailored to meet specific job requirements
• Create engaging and interactive training modules incorporating various instructional methods and technologies
• Facilitate training sessions, workshops, and seminars both in-person and virtually
• Deliver training content effectively to ensure understanding and retention among participants
• Develop evaluation methods to assess the effectiveness of training programs
• Collect feedback from participants and stakeholders to make continuous improvements to training initiatives
• Provide ongoing support and coaching to employees to reinforce learning and development
• Collaborate with managers to identify opportunities for individual and team improvement
• Coordinate training schedules, venues, and logistics to ensure smooth execution of training activities
• Maintain accurate records of training attendance, feedback, and performance metrics
• Ensure training programs comply with company policies, industry regulations, and quality standards
• Stay updated on industry trends and best practices in training and development

Requirements

• Bachelor's degree in Human Resources, Education, Business Administration, or related field
• Proven experience as a Training Manager or similar role in the BPO industry
• Strong understanding of BPO operations, processes, and technologies
• Excellent communication, presentation, and facilitation skills
• Proficiency in instructional design principles and learning management systems
• Ability to multitask, prioritize, and manage time effectively
• Analytical mindset with the ability to interpret data and make data-driven decisions
• Certification in training and development is a plus