Graduate jobs in Malaysia
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Accounts Assistant (AR)
Jobstreet Malaysia
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Corelle Brands
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Murata
Sous Chef (Sunway Putra Hotel Kuala Lumpur)
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FastJobs
Entry-Level LabVIEW Test Engineer – Overseas Opportunities
Advenxus Solutions
Customer Service
Job summary
A prominent job portal is looking for a Customer Service Coordinator in Selangor, Malaysia. The role involves coordinating customer orders, resolving complaints, and ensuring efficient communication with internal departments. Candidates should have at least an SPM O' Level or equivalent and proficiency in Microsoft Office applications. Effective communication in English, Bahasa Melayu, and Mandarin is crucial, along with strong multitasking and time management abilities. This role may require flexibility, including attending to calls during weekends and holidays.
Qualifications
- Candidate must have a good command of written English and Bahasa Melayu.
- Proficiency in Microsoft Office is required.
- At least 1 year of experience in a related field.
Responsibilities
- Coordinate and monitor customer orders.
- Respond promptly to customer enquiries.
- Handle and resolve customer complaints.
- Organize workflow to meet customer timeframes.
- Create Work Order in DIMO system.
Skills
Education
Responsible for coordinating, order handling, processing, and monitoring of customer order.
Respond promptly to customer enquiries
Handle and resolve customer complaints
Organize workflow to meet customer timeframes
Assist in incoming calls or enquiries on problem / complaints
Perform customer verifications
Communicate and coordinate with internal departments
Provide feedback on the efficiency of the customer services process
Ensure all technician receive Work Order from CBRE & Petron.
Create Work Order in DIMO system.
Close job in MyWork System.
Email for Escalation, Joint Visit, Cancel Work Order to CBRE & Petron.
Received CMR from technician Central region and do filling.
Prepare & submit Complete Not Bill (CNB) Billing to Finance every month.
Prepare CBRE Lump Sum part and ad-hoc document from CBRE approval.
Perform other duties as assigned by the supervisor from time to time.
- Candidate must possess at least SPMO’ Level, Higher Secondary/STPM A’ Level /Pre-U, Diploma, Advance/ Higher/ Graduate Diploma, any field
- Knowledge of customer services principles and practices
- Proficient in Microsoft Office Applications (Excel, Word, PowerPoint)
- Candidates must have a good command of written English & Bahasa Melayu & well converse in Mandarinto effectively communicate with Mandarin-speaking clients.
- At least 1 year (s) of working experience in the related field is required for this position
- Ability to multitask, prioritize, and manage time effectively
- Flexibility in attending to calls, including weekends & holidays
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.