Customer Service

Jobstreet Malaysia; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent job portal is looking for a Customer Service Coordinator in Selangor, Malaysia. The role involves coordinating customer orders, resolving complaints, and ensuring efficient communication with internal departments. Candidates should have at least an SPM O' Level or equivalent and proficiency in Microsoft Office applications. Effective communication in English, Bahasa Melayu, and Mandarin is crucial, along with strong multitasking and time management abilities. This role may require flexibility, including attending to calls during weekends and holidays.

Qualifications

• Candidate must have a good command of written English and Bahasa Melayu.
• Proficiency in Microsoft Office is required.
• At least 1 year of experience in a related field.

Responsibilities

• Coordinate and monitor customer orders.
• Respond promptly to customer enquiries.
• Handle and resolve customer complaints.
• Organize workflow to meet customer timeframes.
• Create Work Order in DIMO system.

Skills

Customer service principles

Microsoft Office Applications

Multitasking

Time management

Effective communication in Mandarin

Education

SPM O' Level or equivalent

Diploma or higher in any field

Job description

Responsible for coordinating, order handling, processing, and monitoring of customer order.

Respond promptly to customer enquiries

Handle and resolve customer complaints

Organize workflow to meet customer timeframes

Assist in incoming calls or enquiries on problem / complaints

Perform customer verifications

Communicate and coordinate with internal departments

Provide feedback on the efficiency of the customer services process

Ensure all technician receive Work Order from CBRE & Petron.

Create Work Order in DIMO system.

Close job in MyWork System.

Email for Escalation, Joint Visit, Cancel Work Order to CBRE & Petron.

Received CMR from technician Central region and do filling.

Prepare & submit Complete Not Bill (CNB) Billing to Finance every month.

Prepare CBRE Lump Sum part and ad-hoc document from CBRE approval.

Perform other duties as assigned by the supervisor from time to time.

JOB REQUIREMENTS

• Candidate must possess at least SPMO’ Level, Higher Secondary/STPM A’ Level /Pre-U, Diploma, Advance/ Higher/ Graduate Diploma, any field
• Knowledge of customer services principles and practices
• Proficient in Microsoft Office Applications (Excel, Word, PowerPoint)
• Candidates must have a good command of written English & Bahasa Melayu & well converse in Mandarinto effectively communicate with Mandarin-speaking clients.
• At least 1 year (s) of working experience in the related field is required for this position
• Ability to multitask, prioritize, and manage time effectively
• Flexibility in attending to calls, including weekends & holidays