Customer Service jobs in Malaysia

The Restaurant Manager performs and directs the overall restaurant management. Responsible for inventory and money control systems. Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained. Maintains standards of restaurant safety and security. Recruits staff and oversees training program. May contact prospective customers to promote sales. May establish inventory schedules. Responsible for local marketing initiatives. Maintains business records.

Exceptional customer service and leadership quality is a major component of this position.

• Capable to perform and fulfill all basic essential functions and responsibilities of a Senior Sandwich Artist and Assistant Manager as outlined in their respective job descriptions.
• Be fully accountable and holds team responsible for the loss of money, bread, food and beverage products, damaged property due to mishandling and / or negligence.
• Be fully responsible of the safety and privacy of your assigned Employee ID. Sharing of Employee ID is prohibited.
• Completes and posts the staff work schedule according to business needs, ensuring high productivity.
• Maintains business records as outlined in the SUBWAY Operations Manual. Analyses business records to increase sales.
• Communicates changes of food preparations formulas, standards, etc to staff.
• Supports local and national marketing initiatives.
• Ensures that all local and national health and food safety codes are maintained, and company safety and security policies are followed.
• Recruits, awards and terminates staff as needed.
• Conducts quarterly or yearly appraisals as required.
• Identifies and contacts prospective customers to promote sales.
• Plans special events and promotions.
• Completes online coursework on the University of SUBWAY as directed.

• Completes prior training and validation as per the syllables for Senior Sandwich Artist and Assistant Manager.
• Completes all Senior Sandwich Artist assigned courses / curriculum on University of - Subway.
• Excels all level of skill qualification standards of a Sandwich Artist through Assistant Manager.
• Competent in managing the Restaurant and the team.
• Competent in managing inventory system and stock management.
• Able to present findings and provide reasonable justification to Area Managers / Owners for any inconsistencies in the WISR.
• Uses sales trend information obtained from the WISR or any other reporting platform, to drive sales for the restaurant.
• Submits invoices, orders and reports in a timely manner.
• Achieves KPIs set by Owner.
• Proficient in the following dimensions of management methods: Communication, Quality of Operations, Leadership.
• Must be able to co-ordinate multiple tasks while maintaining required standards of operation in daily restaurant activities.
• Must be able to determine applicability of experience and qualifications of job applicants.
• Must be able to draw on Operations experience and knowledge of SUBWAY’s procedures to recommend appropriate solutions to restaurant problems.
• Completes additional assigned courses / curriculum on University of Subway: Paperwork & Controls: Control Sheet and WISR Training.

• Health insurance
• Maternity leave
• Opportunities for promotion

• Day shift
• Rotational shift

• Overtime pay
• Performance bonus
• Tips