Customer Service Commercial Analyst – Asia

Kion Group; Shah Alam; On-site; MYR 60,000 - 85,000; Full time

Job summary

A global leader in logistics and material handling is seeking a commercially focused professional for their Customer Service division. This role involves overseeing financial management tasks, including month-end closing, reporting, and budgeting. The ideal candidate will have a strong background in finance or accounting with experience in similar roles. Join a collaborative team environment and contribute to innovative solutions in the logistics industry.

Benefits

Career Development

Competitive Compensation and Benefits

Global Opportunities

Qualifications

• 3-5 years of experience in commercial analysis, management accounting, or finance roles.
• Relevant professional certification (e.g. CA, CPA) will be an advantage.
• Experience in a service, engineering, or manufacturing organisation preferred.

Responsibilities

• Perform and coordinate month‑end closing activities for the Customer Service division.
• Prepare and consolidate financial reports, forecasts, and budgets.
• Provide commercial support to Customer Service Managers.

Skills

Analytical skills

Financial acumen

Excel proficiency

Communication skills

Attention to detail

Commercial mindset

Education

Bachelor’s degree in Accounting, Finance or Business Administration

Tools

ERP systems

Power BI

Salesforce

Job description

We Offer

• Career Development
• Located in Singapore
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

About Dematic

Dematic is at the forefront of integrated logistics and material handling industry. We design, build and deliver innovative cutting‑edge automation solutions that power the supply chains of some of the most innovative companies worldwide.

Headquartered in Atlanta, Dematic is a member of KION Group, one of the world’s leading suppliers of industrial trucks and supply chain solutions. We are a global leader with 11,000 employees worldwide and a growing presence in Asia, Middle East and Africa. We offer a collaborative and supportive work environment where you can learn from industry experts within a close‑knit team.

Why Join Us?

We are seeking a commercially focused and detail‑oriented professional to oversee the commercial and financial management of our Customer Service division across Asia. This role involves managing key activities such as month‑end closing, reporting, forecasting, and budgeting, while collaborating closely with Customer Service Managers to ensure accurate performance insights. You will also play a vital role in supporting knowledge transfer and process continuity as part of our regional succession plan.

Tasks and Qualifications:

What You Will Do in This Role

• Perform and coordinate month‑end closing activities for the Customer Service division, including intercompany recharges, revenue recognition, cost accruals and journal postings.
• Maintain accuracy of project and cost centre reporting in the ERP system.
• Prepare and consolidate financial reports, forecasts and budgets, providing clear variance analysis and commentary for business review.
• Monitor and drive labour recovery and utilisation reporting, ensuring alignment with business targets.
• Support financial performance management through analysis of key drivers such as cost, revenue and margin.
• Manage warranty and stock account reconciliations, ensuring system and physical consistency.
• Provide commercial support to Customer Service Managers, including interpretation of financial results and communication of business impacts.
• Collaborate with finance and operations teams across Asia to streamline commercial processes and ensure data integrity.
• Support knowledge transfer from the Singapore Customer Service Administrator, documenting key commercial processes and ensuring smooth operational continuity.
• Assist with internal and external audits, ensuring timely provision of data, explanations and reconciliations.
• Support other commercial and financial initiatives as required.

What We Are Looking For

• Bachelor’s degree in Accounting, Finance or Business Administration.
• Relevant professional certification (e.g. CA, CPA) will be an advantage.
• 3-5 years of experience in commercial analysis, management accounting or finance roles.
• Experience in a service, engineering or manufacturing organisation preferred.
• Familiarity with ERP systems.
• Exposure to regional or multi‑country operations is an advantage.
• Strong analytical and financial acumen, highly proficient in Excel.
• Experience with other reporting tools such as Power BI, SharePoint and ERP systems is highly desirable.
• Familiarity with Salesforce is an advantage.
• Sound understanding of management accounting principles, P&L reporting and month‑end reporting processes.
• Excellent attention to detail and ability to manage multiple priorities.
• Strong communication skills to work effectively with both financial and non‑financial stakeholders.
• Ability to work independently and collaboratively across regional teams.
• Commercially minded with an interest in driving process efficiency and margin control.