Customer Service (Spanish Speaker)

Hunters International Sdn Bhd; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global business services company is seeking a bilingual Customer Support Consultant fluent in Spanish and English. You will provide top-notch customer service via multiple platforms. Ideal candidates should have a Bachelor's degree, strong communication skills, and preferably 1 year of experience in customer service. This role is based in Cyberjaya and offers a total package of up to MYR 10,000.

Qualifications

• 1 year experience in customer service preferred.
• Ability to converse in Spanish and English.
• Strong written and verbal communication skills.

Responsibilities

• Provide first class customer service via phone, chat, and email.
• Assist customers in Spanish and English.
• Resolve customer issues using provided tools.

Skills

Spanish proficiency

English communication

Customer Service Skills

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

About the job Customer Service (Spanish Speaker)

Our Client Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the world's best brands in over 40 countries.

Job Description

As a bilingual Customer Support Consultant, you will provide first class customer service to clients via phone calls, live chat, and e-mail. You are also expected to:

• Assist customers via Spanish and English language;
• Use provided tools and resources to resolve customer issues;
• Adhere to client-defined processes and procedures and company policies;
• Meet or exceed minimum requirements for productivity, availability and quality requirements;
• Meet pre-determined targets; and
• Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.

Requirements

• Spanish speaker able to converse in English
• Spanish written and verbal communication skills
• Preferably with 1 year of Customer Service experience in call center
• Earned a Bachelor's Degree
• Working knowledge on Microsoft Office applications
• Strong Customer Service Skills

Working Hours

24 hours rotational shifts | 5 working days in a week

Work Location

Cyberjaya (Fully in Office)

Remuneration

Total Package up to MYR 10,000

Consultant in Charge

Angel Chok | [e-mail] | 014 612 6048

Basic up to 9,000 + KPI up to 400 + Night shift Allowance