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Unison Consulting Pte Ltd
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Mission Consultancy Services
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A leading IT service provider in Malaysia is looking for an IT Support Specialist to ensure the smooth operation of its internal IT systems and infrastructure. The role involves troubleshooting hardware, supporting internal applications, and managing IT assets. The ideal candidate will have a background in Computer Science and demonstrate strong skills in desktop and network support. Benefits include medical insurance and leave entitlements.
Responsible for maintaining the normal operation of the company's internal IT systems and infrastructure;
Handle hardware failures such as client network, telephone lines, printers, etc.;
Maintain and support internal client application systems;
Respond promptly to customer requirements, including installation and troubleshooting of client batch processing software;
Perform on-site wiring and liaise with external suppliers as necessary;
If required, set up and maintain security systems, power distribution, air conditioning, and environmental monitoring in relevant rooms;
Provide remote support for users in Southeast Asian regions such as Indonesia, based at headquarters in Malaysia;
Manage IT asset inventory;
Qualifications include a major in Computer Science or related fields, such as HNC/HND or Bachelor's degree, or equivalent experience;
Strong foundation in high-capacity, fast-paced desktop support;
Basic network troubleshooting skills; CCNA knowledge is preferred;
Familiarity with security system rooms, power distribution, air conditioning, environmental monitoring, and eagerness to learn new technologies in these areas;
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Project, Visio);
Knowledge of Windows Active Directory, Windows and Mac systems, mobile system configuration, and maintenance;
Excellent communication skills, passionate about new technologies, and up-to-date with latest trends and solutions;
Experience in procurement and management of external suppliers; familiar with IT service management processes and ITSM systems; proficiency in Mandarin for communication with Shanghai headquarters;
Salary range: MYR 3,000 - 5,000 per month;
Benefits include medical insurance, 12 days annual leave, 12 days medical leave, plus public holidays as applicable.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.