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Retail Onsite Operations for E-Commerce - Contract (up to RM 3500)
Job summary
A leading retail operations firm in Kuala Lumpur is seeking an individual for the Retail Onsite Operations for E-Commerce role. You will be responsible for executing in-store campaigns, creating engaging visual content, supporting customers via IM chat, managing product listings, and resolving complaints. The ideal candidate holds a Diploma in Business, Marketing or Mass Communications and has at least a year of relevant experience. This is a contract position lasting up to 12 months, with working hours from Monday to Friday, 9 AM to 6 PM.
Qualifications
- Minimum Diploma required in related fields.
- At least 1 year of relevant experience in retail or marketing.
- Experience in the E-Commerce industry is advantageous.
Responsibilities
- Execute in-store campaigns to maximize sales.
- Create engaging visual content for platforms.
- Provide real-time customer support through IM chat.
- Handle and resolve customer complaints professionally.
- Manage product listings and ensure information accuracy.
Skills
Education
Able to execute in store campaigns page alongside with creative assets & content creation to gain customer interest in order to maximize conversion into sales.
Able and produce engaging visual content for platforms and stores
Responsible for providing customer support and assistance through IM chat promptly to engage with customers in real-time, addressing inquiries, resolving issues, and ensuring a positive customer experience.
Responsible for handling and resolving customer complaints in a timely and professional manner to ensure it reach mutually satisfactory resolutions for both the customer and the company.
To support on creating and managing product listings, ensure listing accuracy involves reviewing, verifying, and updating product information. Keep product information up-to-date with any changes or enhancements to the product. This includes updates to features, specifications, images, pricing, and availability.
Minimum Diploma in Business, Marketing and/or Mass Communications or equivalent.
At least 1 year experience in retail, marketing or related experience
Experience in E-Commerce industry would be a plus
Self-motivated, highly adaptable, and comfortable in a fast-changing and fluid environment
Excellent oral and written communication, presentation and strong relationship building skills
Excellent planning and organizational skills
Working days/hours : Monday - Friday / 9AM-6PM
Status : Contract
Duration : up to 12 months (subject to extension based on performance and approval)
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.