RETAIL STORE MANAGER - MONTIGO @ KLANG VALLEY

RPG Commerce; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail company in Kuala Lumpur is looking for a Retail Store Manager to oversee daily operations and enhance sales performance. The ideal candidate will have at least 5 years of retail sales experience and demonstrate strong leadership and customer service skills. Responsibilities include training staff, managing inventory, and ensuring optimal customer satisfaction. Candidates should be fluent in English and Bahasa Malaysia, with the ability to operate POS systems. Attractive incentives and benefits are offered.

Benefits

EPF, SOCSO, and EIS benefits

Travel allowance

Ongoing training and development

Career progression opportunities

Qualifications

• Minimum 5 years of experience in retail sales.
• Experience managing multiple stores preferred.
• Fluent in English and Bahasa Malaysia; Mandarin/Tamil is a plus.
• Ability to work a 6-day week including weekends.

Responsibilities

• Manage daily store operations and drive sales performance.
• Monitor sales performance and identify areas for improvement.
• Train and develop staff to improve link sales.
• Ensure excellent customer service and handle complaints.

Skills

Leadership

Sales Strategy Implementation

Customer Service

Team Training

Communication

Tools

Google Workspace

POS Systems

Job description

RETAIL STORE MANAGER - MONTIGO @ KLANG VALLEY

As a Retail Store Manager, you will play a key leadership role in managing daily store operations, driving sales performance, and ensuring exceptional customer service. You are expected to lead by example, motivate your team, and maintain operational excellence while aligning with the company’s goals and values. Your ability to organize workflows, resolve issues efficiently, and foster a positive retail environment will be critical to your success.

Responsibilities

Increase Sales

Achieve growth in sales compared to the previous year by implementing effective sales strategies.

Monitor daily, weekly, and monthly sales performance to identify trends and areas for improvement.

Drive sales through upselling, cross‑selling, and personalized recommendations.

Ensure store layout and product placement maximize sales opportunities.

Boost Productivity

Encourage and train staff to drive link sales through product pairings and promotions.

Implement strategies to increase the average transaction value and basket size.

Monitor individual and team productivity levels to ensure efficiency in sales execution.

Provide guidance and feedback to staff on performance improvement.

Manpower Management

Plan and manage staff schedules to ensure adequate coverage during peak and off‑peak hours.

Set clear sales targets for the team and track performance against monthly goals.

Conduct performance evaluations and provide coaching to enhance team effectiveness.

Address staffing issues, including hiring, retention, and performance management.

Customer Service

Ensure excellent customer service by maintaining a customer‑first mindset among staff.

Handle customer inquiries, complaints, and feedback professionally and promptly.

Implement strategies to improve customer satisfaction and retention.

Maintain store cleanliness and a welcoming shopping environment.

Staff Development

Train and develop staff on product knowledge, sales techniques, and customer engagement.

Conduct regular grooming and professional development sessions to uphold brand standards.

Identify high‑potential employees and provide career growth opportunities.

Inventory Management

Monitor inventory levels to ensure optimal stock availability and prevent overstocking.

Track sell‑through rates and analyze product performance to make informed restocking decisions.

Coordinate with the supply chain team to ensure timely replenishment of fast‑moving items.

Implement stock control measures to minimize losses and shrinkage.

Marketing Execution

Ensure all in‑store promotions, product launches, and marketing campaigns are executed effectively.

Communicate promotions and new product launches to staff and customers.

Monitor promotional performance and provide feedback for future improvements.

Ensure visual merchandising aligns with marketing guidelines to enhance brand presence.

Requirements

Minimum 5 years of working experience in the Retail Sales field is required for this position.

Having experience in managing multiple stores (will be an added advantage).

Good interpersonal skills, strong leadership qualities and proactiveness.

Excellent customer service and communication abilities.

Able to communicate fluently in English & Bahasa Malaysia (Mandarin/Tamil proficiency will be an added advantage).

Proficiency in operating POS systems, credit card terminals, and handling cash transactions.

Proficient in Google Workspace, especially Google Sheets, for tracking sales performance, reporting, and data analysis.

Must be able to commit to a 6‑day work week, including weekends and public holidays.

Possess own transportation (preferable).

EPF, SOCSO, and EIS provided.

Attractive incentive.

Travel allowance provided.

Additional Benefits

On‑the‑job ongoing training and professional development.

Friendly and supportive working environment.

Structured career progression and job promotion opportunities.

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