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Customer Relations Assistant
Job summary
A trusted automotive company in Kuala Lumpur is seeking a Customer Relations Assistant who speaks Mandarin to enhance customer experiences. As the first point of contact, you'll assist customers professionally and ensure smooth interactions. The ideal candidate will have good communication skills in English and Bahasa, and a warm, approachable personality is a must. Benefits include free parking, maternity leave, opportunities for promotion, and professional development.
Benefits
Qualifications
- Good communication skills in English and Bahasa; Mandarin is an added advantage.
- Warm, approachable, and customer-focused personality.
- Organized and attentive to detail.
- Experience in customer service is an advantage but not required.
Responsibilities
- Welcome and assist customers in a friendly and professional manner.
- Handle enquiries via phone, WhatsApp, and in person.
- Coordinate service appointments, updates, and follow-ups.
- Advise customers on service and maintenance needs.
- Record and update customer details in the system.
- Support sales and service teams in delivering excellent customer experiences.
- Build long-term relationships through attentive and caring service.
Skills
Education
Do you enjoy helping people, solving problems, and making every customer feel valued? We are a trusted automotive company in KL, where you’ll play an important role in ensuring smooth and stress-free customer journeys.
Your Role As a Customer Relations Assistant (CRA), you’ll be the first point of contact for our customers. From greeting them with a smile to guiding them through service or enquiries, you’ll ensure every interaction is professional, caring, and efficient.
- Minimum SPM/Diploma in Business, Communications, or related fields.
- Good communication skills (English & Bahasa; Mandarin is an added advantage).
- Warm, approachable, and customer-focused personality.
- Organized and attentive to detail.
- Experience in customer service/automotive service is an advantage, but not required (training provided).
Jalan Gombak, KL (nearby KLTS)
- Welcome and assist customers in a friendly and professional manner.
- Handle enquiries via phone, WhatsApp, and in person.
- Coordinate service appointments, updates, and follow-ups.
- Advise customers on service/maintenance needs.
- Record and update customer details in the system.
- Support the sales & service teams in delivering excellent customer experiences.
- Build long-term relationships through attentive and caring service.
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.