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Supervisor After Sales Quality & Service
Job summary
A leading automotive company in Shah Alam, Malaysia is seeking a Supervisor After Sales Quality & Service. The role involves investigating technical complaints, assisting in technical support coordination, and liaising with the Spare Parts Department. The ideal candidate should have a Diploma in Mechanical Engineering, at least 2 years of relevant experience, and be competent in computer applications. Benefits include lunch subsidy, medical claims, and toll claims for commuting. This position provides a chance to grow within the automotive industry.
Benefits
Qualifications
- Minimum 2 years of working experience in related field.
- Familiar with technical terms, parts and figures in Automotive Industry.
- Willing to learn company after sales management system application.
Responsibilities
- Investigate technical complaints and provide solutions.
- Assist in coordinating technical support and product improvement.
- Liaise with Spare Parts Department for repairs.
- Collect and report on monthly product quality trends.
- Conduct dealer or HQ Service center visits as necessary.
Skills
Education
- Candidate must possess at least Diploma in Mechanical Engineering or any equivalent field.
- Minimum 2 years of working experience in the related field.
- Familiar with technical terms, parts and figures especially in Automotive Industry (2 wheelers is preferred)
- Familiar with computer applications and willing to learn company after sales management system application.
- Strong judgement and decision skills.
- Competent to converse and write in Bahasa English and Bahasa Malaysia. Competency in other language is an advantage.
- Computer literate in Microsoft office such as Words, Excel, and Power Point.
- To investigate technical complaints and provide solutions to Dealers and HQ Service Centre.
- To assist Section Head/Executive in coordinating technical support, recall execution and product improvement feedback.
- To liaise with Spare Parts Department for part provisioning for field repairs.
- To assist in preparing technical documents, technical bulletins, service bulletins and updates to manuals.
- To collect and report on monthly product quality trends and field issues.
- To conduct dealer or HQ Service center visits or remote troubleshooting when and where necessary.
- To support Section Head / Executive in field technical investigation when necessary.
- To arrange for replacement parts supply to Dealers with relevant documented information.
- To register warranty claim into Master and Monitoring List and ensure the details is accurate.
- Any other duties or responsibilities assigned by the management from time to time.
- Working Days (Mon-Fri)
- Toll claims commuting to work (to & fro)
- Lunch subsidy
- Medical & Dental claims
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.