Customer Service Executive

Noatum; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics operator in George Town, Malaysia seeks individuals for a role focused on shipment handling and customs clearance. The successful candidate will manage client communications and documentation for smooth logistics operations. Responsibilities include booking shipments, preparing custom documents, and ensuring customer satisfaction through effective service delivery. Candidates should possess a diploma in logistics and have at least 2 years of relevant experience, along with strong communication skills in English and local languages.

Qualifications

• Minimum 2 years of relevant experience.
• Good understanding of the import flow and government regulations.
• Good command of spoken and written English and local languages.

Responsibilities

• Handle shipment booking, quotations, rates enquiries, billing and closing of jobs.
• Maintain client records and follow up emails with clients and overseas agents.
• Prepare necessary documents for custom clearance process.
• Monitor and update the custom clearance process until shipment release.
• Ensure all customers' queries are well investigated and resolved.

Skills

Communication skills

Interpersonal skills

Knowledge in air and sea freight forwarding

Proficient in Microsoft Office

Ability to work independently

Teamwork

Education

Diploma in logistics, supply chain or related discipline

Job description

As a global client-centered logistics operator, Noatum Logistics provides integrated value-added solutions for the supply chain of all our clients. With a vast network of offices in 26 different countries, Noatum Logistics has onsite experts to develop and execute logistics solutions tailored to meet our clients needs.

Renowned for its excellent service and specialized staff, the company has positioned itself as an industry leader, offering solutions to meet the needs of clients across various sectors. Our services include Air Freight, Ocean Freight, Road & Rail Freight, Customs Brokerage, Warehousing & Distribution, and Value Supply Chain services. The solutions offered are Integrated Supply Chain Solutions, 3PL for eCommerce business (eSolutions), Reefer/Cold Chain Logistics, and Project Cargo.

Noatum Logistics responds to different industry needs with in-depth knowledge and experience in defined industries, including Fashion & Retail, Industrial & Construction, High Tech & Consumer Electronics, Automotive, Food & Consumer Goods, Mining, Energy and Oil & Gas, Defense & Aerospace, and Pharma & Healthcare.

Responsibilities

• Handle shipment booking, quotations, rates enquiries, billing and closing of jobs
• Maintain client records and follow up emails with the clients, overseas agents, and shippers.
• Monitor incoming shipments from receiving the pre-alert from overseas agents.
• Prepare the necessary documents for custom clearance process.
• Monitor and update the custom clearance process to the consignee, shipper or overseas agent until the shipment is released and sent to the consignee’s address.
• Act as a liaison between the client and other departments to ensure efficient service levels are delivered to the clients.
• Ensure that all customers’ queries are well investigated and resolved.
• Handle office administration such as customer service reports and all documents and files are completed smoothly.

Qualifications

• Diploma in logistics, supply chain or related discipline.
• Minimum 2 years of relevant experience.
• Have good knowledge in air and sea freight forwarding.
• Good understanding of the import flow and government regulations.
• Have strong communication and interpersonal skills.
• Proficient in Microsoft office.
• Able to work independently and as a team.
• Good command of spoken and written English and local languages.

At Noatum, we guarantee equal opportunities and non-discrimination based on sex, gender, race, religion, disability, age, or sexual orientation in our selection processes. Our goal is to maximize people talents in all their diversity while eliminating any form of discrimination.