Digital jobs in Mexico
Connected Drive & BMW Service Inclusive Scholar
BMW Group
PR, Influencers & Events Marketing Manager
Pandora A/S
Connected Drive & BMW Service Inclusive Scholar
Bayerische Motoren Werke Aktiengesellschaft
Discover more opportunities than anywhere else. Find more jobs nowSenior Full-Stack Engineer IRC284175
Hitachi Vantara Corporation
Performance Marketing Manager
Michael Page International México Reclutamiento Especializado S.A. de C.V
Quality Control Sr Manager - Supply Chain
PepsiCo
Connect with headhunters to apply for similar jobsLatAm Digital Ad Ops Specialist
Warner Bros. Entertainment
Accounts Receivable Billing Supervisor
Solera
Arquitecto Empresarial (Enterprise Architect – TOGAF)
Consultec-TI
Community Manager: Social Growth & Content Strategy Lead
Importante empresa del sector
Senior Manager - Consumer Goods Mexico
DSS Sustainable Solutions
Solicita Promotores(As) De Empleo (No Ventas)
Best Center
E-concierge
Job summary
A leading global hospitality company is seeking an E-concierge to provide personalized assistance to guests through digital channels at their Cancún location. The ideal candidate will have experience in customer service, preferably in hospitality, with strong communication skills. Responsibilities include managing guest inquiries, promoting hotel services, and ensuring a high standard of customer satisfaction. The position requires proficiency in digital tools and the ability to work under pressure.
Qualifications
- Previous experience in customer service, preferably in hospitality or tourism.
- Excellent written communication and proficiency in digital tools.
- Ability to work under pressure and as part of a team.
Responsibilities
- Respond to guest inquiries via digital platforms.
- Provide information about hotel services and local recommendations.
- Manage special requests and coordinate with departments.
- Promote additional services using upselling techniques.
- Monitor guest satisfaction and follow up on feedback.
Skills
Job Description - E-concierge (HOT0C6H3)
E-concierge (HOT0C6H3)
Hilton Cancún Mar Caribe Boulevard Kukulcan Km 17 Zona Hotel era de Cancun Cancun 77500
Provide personalized assistance to guests through digital channels, ensuring an exceptional experience before, during, and after their stay. The E-Concierge acts as a virtual point of contact to resolve inquiries, manage requests, and promote hotel services.
Respond to guest inquiries via digital platforms (chat, email, mobile apps).
- Provide information about hotel services, activities, promotions, and local recommendations.
- Manage special requests, internal reservations, and coordinate with other departments (front desk, food & beverage, spa, transportation).
- Ensure quick and accurate responses while maintaining high hospitality and service standards.
- Promote additional services using upselling and cross-selling techniques.
- Monitor guest satisfaction and follow up on feedback or incidents.
- Comply with data protection policies, security standards, and brand guidelines.
- Previous experience in customer service, preferably in hospitality or tourism.
- Excellent written communication and proficiency in digital tools.
- Proactive attitude, service-oriented, and strong problem-solving skills.
- Language skills (English required; additional languages preferred).
- Ability to work under pressure and as part of a team.
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.