Connected Drive & BMW Service Inclusive Scholar

BMW Group; Ciudad de México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading automotive company in Mexico City is offering an internship as a Connected Drive & BMW Service Inclusive Scholar. Responsibilities include activating digital packages in SAP, managing customer cases related to the BMW/MINI app, and generating performance reports using Power BI. Ideal candidates are university students in their 4th or 5th semester with good grades, available from January to December 2026. This role offers the chance to develop skills in a dynamic environment while contributing to exceptional service experiences for customers.

Formación

• Good grades (preferably up to 8.5).
• Availability from January to December 2026, Monday to Friday, 09:00 - 15:00.

Responsabilidades

• Activate BSI/UCSI packages in SAP and CRM systems.
• Monitor vehicle digital linkage and update data sources weekly for Power BI reports.
• Support monthly invoicing processes for dealers.

Conocimientos

Proactive

Communication skills

Educación

Active University student from 4th or 5th semester

Descripción del empleo

Aftersales Strategy & Processes Mexico City 15.12.2025

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Connected Drive & BMW Service Inclusive Scholar

THE BEST INTERNSHIP IN THEORY - AND IN PRACTICE.

SHARE YOUR PASSION.

World-leading technologies don’t make it into a BMW until they’ve undergone one of the most challenging journeys imaginable. It takes dynamic teams with outstanding technical skills to take them from the drawing board to the road. That’s why our experts will treat you as part of the team from day one, encourage you to bring your own ideas to the table – and give you the opportunity to really show what you can do.

Connected Drive & BMW Service Inclusive Scholar

BMW Mexico

As Connected Drive & BMW Service Inclusive Scholar you will responsibleto work hands-on with activating and managing digital packages in SAP and CRM, reviewing customer cases linked to the BMW/MINI app, and coordinating key reports for data-driven decision making using Power BI.In addition will support monthly invoicing processes for dealers, monitor performance indicators across various services, and communicate with dealers to ensure the proper supply and invoicing of vehicle accessories and tires. Join us to develop your skills in a dynamic environment while contributing to an exceptional digital and service experience for BMW customers.

What awaits you?

• Activate BSI/UCSI packages in SAP and CRM systems.
• Review and follow up on customer cases linked to the BMW/MINI app.
• Monitor vehicle digital linkage and update data sources weekly for Power BI reports.
• Generate weekly teleservices and CCR linkage reports.
• Support monthly invoicing of BSI/UCSI packages to dealers.
• Coordinate monthly data uploads for manual markets (AG).
• Generate and monitor KPIs for PSv, WVR, CCR-Service, and Retail.
• Assign reward points for activations.
• Analyze dealer tire inventory monthly and invoice based on customer demand.
• Communicate monthly with dealers about vehicle accessories invoicing.

What should you bring along?

• Be an active University student from 4th or 5th semester onwards.
• Good grades (preferably up to 8.5).
• Availability from January to December 2026, preferably between 09:00 to 15:00 hrs., from Monday to Friday.
• Proactive, responsible and communication skills.

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.

Connected Drive & BMW Service Inclusive Scholar