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Meraki Network Support Engineer
Job summary
A global technology leader is seeking a candidate in Mexico City for a supportive role in their Customer Experience organization. You will leverage advanced communication skills to resolve customer inquiries and troubleshoot technical issues related to networking technologies. The ideal candidate will have 1-3 years of experience in network support, demonstrate proficiency in English, and possess strong customer service skills. This position requires onsite work 2-3 days a week and availability for weekends.
Benefits
Qualifications
- 1-3 years experience supporting/troubleshooting LANs, VLANs, WLANs, VPNs.
- Outstanding written and verbal communication skills.
- Foundational understanding of core network technologies.
Responsibilities
- Own each customer case from initial creation to resolution.
- Diagnose and resolve complex network-related issues.
- Collaborate effectively with partners and customers.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.