JR NOC Analyst

Omnitracs; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A technology solutions provider in Mexico City is seeking a Junior NOC Analyst to join their team. The ideal candidate will monitor IT infrastructure, assist support teams, and ensure compliance with incident management procedures. This role requires strong English communication skills and a willingness to learn in a fast-paced environment. A university degree or relevant experience is preferred. Join a dynamic team dedicated to delivering excellent technology solutions.

Formación

• Good English language and communication skills (oral and written).
• Working knowledge of Help Desk/Customer Support center operations.
• Knowledge of current IT technical standards related to servers and infrastructure.

Responsabilidades

• Monitor the performance and availability of all IT infrastructure.
• Handle incoming calls or emails from support teams, customers, vendors.
• Assist in diagnosing user desktop system issues.
• Ensure incident management processes and SLAs are respected.
• Participate in change control and release processes.
• Administer service requests and communication processes.
• Aid in ticket management and reporting tasks.
• Ensure corporate notification SLAs are adhered to.

Conocimientos

English language and communication skills

Help Desk/Customer Support operations knowledge

Basic network technology knowledge

Multi-tasking ability

Adaptability

Willingness to learn quickly

Educación

University degree or relevant experience

Descripción del empleo

Jr. NOC Analyst

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

We are looking for Junior NOC Analyst to join our team in Mexico City who will be work with a team of NOC engineers to support the 24/7 Solera technology platform.

What You’ll Do

• Monitor the performance and availability of all IT infrastructure, facilities, applications, and services of Solera (including network, backup & storage, cloud services, data centers, customer facing products, etc.).
• Handle incoming calls or emails from supporting teams, customers, vendors, or employees.
• Assist in diagnosing user desktop system issues and assist to fix or elevate for ticketing.
• Ensure incident management processes and SLAs are respected.
• Participate in the process of change control and releases to ensure relevant procedures are followed.
• Administer service requests and official communication processes.
• Aid in ticket management and reporting tasks.
• Ensure corporate notification SLAs are adhered to.

What You’ll Bring

• Good English language and communication skills (both oral and written are required).
• Working knowledge of Help Desk/Customer Support center operations.
• Knowledge of current IT technical standards as related to servers, infrastructure, and basic network technology.
• Ability to multi-task, and quickly adapt to change.
• Willing to learn in fast pace.
• University degree or relevant experience.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.