Customer Service jobs in Indonesia
Customer Service Representative
Concentrix
Join Our Talent Pool : Head of Operations - LTL (Electronics)
Ninja Van
Account Manager Jakarta
Hilti (Canada) Corporation
Become a Luxury Brand Evaluator Automobile Project in Makassar, Indonesia
CXG
Discover more opportunities than anywhere else. Find more jobs nowRetail Sales Supervisor - Surabaya
Luxehouze
Category Associate Manager (Luxury Product) - Jakarta
Stryker Corporation
Staf Concierge (Daily Worker)
Veranda Hotels & Residences
Connect with headhunters to apply for similar jobsCX System & Analytics Manager
PT Eka Mas Republik
Spa Receptionist | AYANA MidPlaza, JAKARTA
AYANA Hospitality
Fresh Graduate English Customer Service - Yogyakarta Site
TP
Front Office Host - Hyatt Regency Yogyakarta
Hyatt Regency
Marketing Manager
CV. MANUSIA WANGI SEPANJANG HARI
Pre-Qualifying Agent Career at Bali Management Villas
Bali Management Villas
Sales Manager - Wedding | AYANA Midplaza, Jakarta
Ayana Hospitality
E-Commerce Assistant Manager
PT Lock & Lock Indonesia
Assistant Villa Manager Career at Bali Management Villas
Bali Management Villas
Assistant Director of Food & Beverage - AYANA BALI
AYANA Hospitality
English Customer Service Money Transfer Jakarta
UNAVAILABLE
Education Executive - Beauty Product
LUXASIA
Customer Service Representative
Job summary
A leading customer service provider is seeking experienced and fresher candidates for on-site roles in Yogyakarta. Responsibilities include ensuring service meets KPIs, addressing customer needs with empathy, and maintaining professionalism. Candidates must be fluent in English and hold a diploma or bachelor's degree. Immediate joining is preferred.
Qualifications
- Fluency in written and spoken English required.
- Must have a diploma or bachelor's degree.
- Ability to resolve non-standard customer issues.
Responsibilities
- Ensure service meets contractual KPIs.
- Clarify customer requirements and provide solutions.
- Greet customers courteously and maintain professionalism.
- Participate in activities to improve customer satisfaction.
Skills
Education
Hiring Experienced and Fresher
This is a 24/7 Rotational Shift
ON SITE ROLE - WORK FROM OFFICE
English Fluency - Written and Spoken English
Education – Diploma 3 / bachelor's degree - GRADUATED
Location: Lippo Mall, Yogyakarta
Notice period -
Can join IMMEDIATELY
Essential Functions/Core Responsibilities -
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to
resolve customer issues that are non-standard/unstructured and require some clarification or conceptual
thinking
• Attend to customer needs and concerns; demonstrate empathy while maximizing opportunity to build
rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain broad knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.