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English Customer Service (Agent Night Shift)
Descripción de la vacante
A leading customer service provider is seeking candidates in Yogyakarta for customer consultation and support roles. The ideal candidate should have a Diploma 3 or higher, be proficient in English, and be willing to work on-site and night shifts. Strong logical reasoning skills and customer empathy are essential. Experience in chat servicing is a plus, and immediate availability is preferred.
Formación
- Willingness to work night shifts.
- Willingness to work onsite in Yogyakarta.
- Experience in Chat Servicing is an added advantage.
- Able to join the company immediately.
Responsabilidades
- Consult customers for website operations and guide them in e-commerce account tasks.
- Handle customer complaints with empathy and escalate as necessary.
Conocimientos
Educación
Herramientas
- Minimum education Diploma 3 (D3) or higher.
- Proficiency in English with the ability to speak, read, and write (Level B1/B2).
- Willingness to work night shifts.
- Willingness to work onsite in Yogyakarta.
- Familiar with computer operating systems and Office software.
- Experience in Chat Servicing is an added advantage.
- Must possess logical reasoning and customer empathy.
- Able to join the company immediately (available to start right away).
- Website operation consulation, answer and guide customer buyers in various operations of the e-commerce account, such as account registration, how to place and track order, cancellation, payment, buyer reviews, Buyer & Seller dispute, refund / return etc. And al the inquiries regarding logistics delivery, customs clearance status, marketing campaigns and offers
- Handing customer complaints and take note of complaint chronology, manage the complaint with empathy and be able to connect to customer emotion, elevate to relevant department for timely handing
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.